What Will the Future Be Like? Customer Experience Experts Weigh-In
CX Experts Discuss How Technology Will Pave the Way for the Future of the Customer Experience
Aug 21, 2019 | 0 comment
Are you ready for the future?
Let me rephrase that…is your business ready for the future?
There’s only one way to find out.
You’ve got to put your ear to the ground, do some research, and hone-in on experts’ predictions.
This collection of articles by some of the industry’s top customer service experts will tell you what to expect and help you develop a customer experience strategy that’s future-proof.
Here’s what’s on the customer experience horizon…
How Will A Morning Twenty Years From Now Be Different?
by Blake Morgan
Want to get a glimpse of what your morning routine will look like in 20 years?
Blake Morgan predicts how our experiences with our favorite apps and household items will evolve as technology advances.
There’s no doubt that a major digital transformation is on the horizon.
And, not only will our experiences be more convenient, but they’ll also be more personalized.
Follow Blake on LinkedIn.
— Blake Morgan (@BlakeMichelleM) August 16, 2019
Many customer service professionals fear that the rise of technology will mean the elimination of their jobs.
However, a majority of experts predict that technology won’t take away careers. Instead, it will change them.
In Michael Redbord’s article on HubSpot’s Blog, he details 9 ways customer service processes and interactions will advance within the next 10 years.
Follow Michael on LinkedIn.
— LiveXchange Corp. (@LiveXchangeInc) August 5, 2019
How Artificial Intelligence Can Help Your Brand Deliver a Better Customer Experience
by Matteo Gasparello (via Shep Hyken’s Customer Service Blog)
Today’s consumers have a countless variety of products and services at their immediate disposal.
So, how can you help your brand stand out from the crowd? You can do it by determining what your customers truly need!
In his guest blog for Shep Hyken’s Customer Service Blog, Matt Gasprello discusses how companies are beginning to utilize AI-generated data to identify their customers’ priorities.
His article also includes a pretty sweet infographic!
Follow Matt on LinkedIn.
New Guest Blog: [Infographic] How Artificial Intelligence Can Help Your Brand Deliver a Better Customer Experience by Matteo Gasparello @ymedialabs https://t.co/0URJCHNCdz #ArtificialIntelligence #CustomerExperience pic.twitter.com/PCcvQlmi77
— Shep Hyken (@Hyken) July 19, 2019
How Digital Transformation is Driving Customer Experience
by Jennifer Lund
Today’s businesses are being faced with a choice: digitally transform or be left behind.
Why? Because the modern customer demands the convenience and connectivity that technology brings to the customer experience.
Remaining digitally relevant has become essential to success.
Not sure how to get ready for the future? Jennifer Lund’s article outlines 3 ways you can jump-start your business’s digital transformation.
Follow Jennifer on LinkedIn.
Digital transformation is having a huge impact on businesses and the #customerexperience they provide. Here are 3 ways you can build a digital transformation strategy that will keep you in the game from @SuperOfficeUK : https://t.co/yLTL2bEqdh pic.twitter.com/y8EQsuO58d
— LiveHelpNow (@LiveHelpNow) August 21, 2019
Speed and convenience. That’s what the people want, and technology makes it possible for companies to comply.
However, consumers also want service with a human touch.
In fact, 85% of consumers want to see more of a human touch within their customer service interactions in the future.
In John Buni’s blog, he explains why technology should assist, but never replace customer service professionals.
Follow John on LinkedIn.
Tech Doesn’t Mean Taking the Human Touch out of Customer Experience: https://t.co/5ZXaduTFtT
—#Tech #Digital #CX #CustomerExperience #B2B #B2BMarketing #Marketing #HumantoHuman #Human pic.twitter.com/XVt9dweIPU
— JPC (@ThinkJPC) August 20, 2019