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How to Adapt Call Center Tactics to Chatting

How to Adapt Call Center Tactics to Chatting

Aug 09, 2012

[caption id="attachment_1985" align="alignleft" width="300"] Courtesy of FreeDigitalPhotos.net[/caption] "Time is money." Ben Franklin coined this saying in the 1700s, and it's…

6 Reasons Non-Profits Need Chat

6 Reasons Non-Profits Need Chat

Aug 07, 2012

Live chat software has often been touted as a complete helpdesk solution for businesses, but it’s not just for customer…

7 reasons why phones should not be your primary customer service channel
The pros and cons of

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