Don’t Be a Creep: Five Steps to Customer Profiling
Jul 19, 2019
If you ever talked about the nuances of a World War II battle to a friend who doesn’t care about…
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How to Use Help Desk Tools to Be a Proactive Customer Service Hero
Jul 12, 2019
“An ounce of prevention is worth a pound of cure.” The author of the famous wisdom, Benjamin Franklin, might have…
6 ways you can get quality customer feedback
Jun 21, 2019
Running a business without asking your customers' feedback is like trying to cross a busy street with headphones plugged into…
6 customer service strategies to help you beat the competition
May 31, 2019
Unless you've unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from…
7 tips for boosting your call center's FCR (First Contact Resolution) rate
May 28, 2019
When is a business delivering the best customer service possible? It’s when zero customers interact with customer service. This may…
5 Tips Towards Delivering Consistent Customer Experience
May 23, 2019
Last week, I had an overcharge issue with my phone provider. A tweet mentioning the service provider got me a…
How to Be Productive With a Piñata Full of Bees Hanging Above Your Head
Oct 10, 2018
This can happen to anyone. You sit down at your desk to work and you notice that there is a…
The Art of Promoting Your Brand via Niche Influencers
Dec 02, 2015
If quality content is the heart of content marketing, then engagement is its arteries. If you’ve given content marketing a…
Why Niche Content Marketing Trumps SEO Every Time
Nov 09, 2015
There has been much ado about Search Engine Optimization. Knowing that most customers rarely get past the first page of…
Live Chat is Dead: Long Live the Text!
Sep 29, 2015
Yes, you read that correctly. LiveHelpNow, the chat software company is declaring that traditional chat for customer service is a…