How Solopreneurs Can Be Customer Service Whizzes
Sep 27, 2012
Customer service is a kind of job that takes up a lot of time and energy. And because of the…
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Why a good knowledge base can be a game changer for software vendors
Sep 13, 2012
Some software products and services can intimidate first time users as they figure out the innards. A good knowledge base…
Don't let shopping cart abandonment kill your ecommerce store
Sep 06, 2012
One of the biggest barriers to profitability for any e-commerce site is cart abandonment at the point of sale. But…
5 tips for organizing your knowledge base
Aug 21, 2012
[caption id="attachment_2026" align="alignleft" width="300"] Courtesy of FreeDigitalPhotos.net[/caption] So you have decided to start a knowledge base. Smart choice! But a knowledge…
5 ways to direct users to self help options on your site
Jul 19, 2012
[caption id="attachment_1877" align="alignleft" width="300"] Courtesy of FreeDigitalPhotos.net[/caption] Previously on this blog we have covered why it's smarter to invest in…
5 principles that make multitasking with live chat easier
Jan 31, 2012
Offering a live chat option on your website is a great start at being more responsive to your market’s…
Is the FAQ on your site really helping customers?
Dec 04, 2011
You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer…