customer service

Customer Service Agent Burnout: Pandemic and Beyond
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Chatbots: The Business Guardian Angel!

Chatbots: The Business Guardian Angel!

Jan 15, 2020

Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…

5 Ways Technology Will Influence The Future Of Customer Service
Omnichannel Customer Service: Method to Madness
Guest Post: Multilingual Customer Support [Infographic]
6 Small Business Tips for Tracking Customer Service Issues on the Cheap [Infographic]
Why Creating a Customer-Obsessed Culture Shouldn’t be Your New Year’s Resolution
Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken
The Power of a Story: 4 Steps to Inspire Customer-Led Storytelling

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