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10 Ways to Build Customer Trust in AI 

10/25/2023       By: Natalya Bucuy

Do customers trust AI? Its use is no longer limited to customer interactions with chatbots and online purchase suggestions. AI is making its way into various industries including customer service.  A...

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Examples of Customer Touchpoints and Identification Techniques

10/24/2023       By: Natalya Bucuy

How do customers engage with a business? By identifying and understanding customer touchpoints,  businesses can get a better picture of engagement throughout the customer journey. Then they can optim...

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Eliminating Agent Mistakes in Customer Service

10/23/2023       By: Natalya Bucuy

Mistakes happen. Agent mistakes in customer service can have a significant impact on both the business and its reputation. Agents may unintentionally provide incorrect information, misunderstand custo...

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Customer Experience Journey: A Comprehensive Guide

10/19/2023       By: Natalya Bucuy

Customer experience is not just a transactional occurrence. The customer experience journey spans the entire lifecycle of the customer’s interaction with the brand.  Let’s take an example of ...

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8 Ways to Maximize ChatGPT for Customer Service

10/18/2023       By: Natalya Bucuy

ChatGPT, an AI tool developed by OpenAI, continues to make waves across all industries. If you’ve been on the internet at all in the last 12 months, chances are you’ll have heard of it. With the d...

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ZenDesk: A Step-By-Step Guide on Exporting Ticket and Knowledge Base Data

10/18/2023       By: Natalya Bucuy

ZenDesk is a popular customer service platform that helps businesses manage their support tickets and knowledge base. In this step-by-step guide, we will walk you through the process of exporting tick...

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Integrating Knowledge Management Systems with ChatGPT

10/18/2023       By: Natalya Bucuy

Knowledge management systems (KMS) have served as essential tools to streamline information gathering, storage, and retrieval processes. Harnessing the power of artificial intelligence (AI) technologi...

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Resolving Repetitive Inquiries with Self-Service and Chat GPT Generative AI

10/13/2023       By: Natalya Bucuy

With the introduction of AI in customer service, the benefit of repetitive inquiries automation through self-service is becoming a reality. How can the automation of repetitive tasks help your busines...

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Benefits of AI in Customer Service

10/11/2023       By: Natalya Bucuy

Artificial intelligence is revolutionizing various industries, and customer service is no exception. With its ability to analyze data, understand natural language, and make informed decisions, AI has ...

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Best ChatGPT Practices for Business Growth

10/11/2023       By: Natalya Bucuy

Whether we like it or not AI is here and it’s here to stay. Recent innovations and improvements of Open AI’s ChatGPT (Generative Pre-trained Transformer) are changing the way businesses communicat...

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