LiveHelpNow - Blog
Customer Feedback: It’s Now or Never
11/25/2019 By: Natalya Bucuy
A few years ago my family and I took a summer trip out west and stayed at a Sleep Inn hotel in Idaho Falls, ID. Years later I still recall our experience. What can be so special about a road-side bu...
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Why Creating a Customer-Obsessed Culture Shouldn’t be Your New Year’s Resolution
11/21/2019 By: Natalya Bucuy
Ah, New Year’s resolutions. We make them every year. We have every intent of running those miles, cutting those calories, reading that book, taking that course, learning how to crochet…you get...
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Social Media Customer Service – 5 Reasons to Care
11/18/2019 By: Natalya Bucuy
A few weeks ago, I was researching a company that offered a certification in which I was interested. I decided to check that organization on Facebook. I went to the company’s Facebook page to check ...
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Customer of the Future: As Told By Wall-E
11/13/2019 By: Natalya Bucuy
Remember Wall-E? Pixar’s little trash compactor spent his days cleaning up trash on now inhabitable planet Earth, liked Hello, Dolly! the movie and fell in love with an alien robot. The heartwarmi...
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8 Customer Experience Experts: Best Practices – SmallBizCX Recap
11/04/2019 By: Natalya Bucuy
Customer experience experts always advise focusing on the customer. That is what makes a company stand out from the competition. Imagine you go to a park and you’re in need of a snack. There are thr...
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The Pros and Cons of “Live Chat” Support vs. Traditional Phone Support
10/30/2019 By: Natalya Bucuy
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I have my life together. The opportunities for list-making are many… Gr...
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Magical Customer Service: Respect Your Customer, Respect Your Team
10/28/2019 By: Natalya Bucuy
As kids, we were always told to use magic words: “please,” “thank you,” and “I’m sorry.” And while we obliged and learned that those are polite things to say, we, perhaps, never looked i...
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Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken
10/24/2019 By: Natalya Bucuy
Vince Lombardi was a great football coach. But, he was an even more amazing leader. Why? Because, the Green Bay Packers coach held himself, his team and his coaching staff to a higher standard. ...
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The Power of a Story: 4 Steps to Inspire Customer-Led Storytelling
10/21/2019 By: Natalya Bucuy
Imagine a billboard for your brand everywhere you go. One in the coffee shop. One in the grocery store. Two at your doctor’s office. Elleven at your industry convention. What am I talking about? Y...
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Dogs are Customers, Too: Brands with a Dog Customer Experience
10/15/2019 By: Natalya Bucuy
People love their pets. According to a Harris Poll survey, 95% of all pet owners consider their pets to be members of the family. The same study also found that pet owners show their love for their fu...
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