Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base

By Robert Friedman

Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base
Everyone wants to look smart. Let’s face it, geeks rule.  Now you can look smart and help your clients at

Chat Sessions Going off the Rails? Sentiment Analysis Helps Put You Back on Track

By Robert Friedman

Chat Sessions Going off the Rails?  Sentiment Analysis Helps Put You Back on Track
Live Chat is all about keeping customers happy and shopping carts full.  If a Chat session is going off the

Need Help? This is the Kind of Ticket you Want to Get

By Robert Friedman

Need Help?  This is the Kind of Ticket you Want to Get
Most people try not to get tickets—but with LiveHelpNow, we make it easy for you to get the kind of

Can It! Save Time with Canned Responses During Your Chat Sessions

By Robert Friedman

Can It!  Save Time with Canned Responses During Your Chat Sessions
Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What

The Only Thing Certain in Life is Change

By Robert Friedman

The Only Thing Certain in Life is Change
Fortunately, change is sometimes for the better. Here’s an example.  Just like old-fashioned land line telephones replaced smoke signals, carrier

When You Need Professional, 24/7 Customer Service, HelpSquad Comes to the Rescue!

By Robert Friedman

When You Need Professional, 24/7 Customer Service,  HelpSquad Comes to the Rescue!
It’s a given—top-notch customer service boosts sales, converts leads, and keeps your customers happy.  It’s also a sure bet that

Your Most Effective Customer Service Tool: Live Chat from LiveHelpNow

By Robert Friedman

Only a few years ago, online chat was a new feature for website visitors.  Customer expectations were low because of

The Tools You Need to Help Your Customers—Fast

By Robert Friedman

The Tools You Need to Help Your Customers—Fast
Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding

Just released: Folder organization of canned content, new shortcuts and more…

By Michael Kansky

Just released: Folder organization of canned content, new shortcuts and more…
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching

Introducing Animated GIFs for Live Chat

By Michael Kansky

Introducing Animated GIFs for Live Chat
Sometimes words just aren’t enough. It might seem odd for us to say that since providing our clients with world-class

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