LiveHelpNow - Blog
The Integral Link Between Employee and Customer Retention
10/21/2021       By: Natalya Bucuy
If you look at a prosperous business model you will notice two factors contributing the most to its success, satisfied customers and happy employees. Experiencing a higher turnover is devastating for ...
Know More
10 Ways Help Desks Can Help With SEO (Search Engine Optimization)
10/13/2021       By: Natalya Bucuy
What is one way online help desks can help with SEO (search engine optimization)? To help companies support their SEO efforts through help desks and support centers, we asked marketing leaders this qu...
Know More
How to Provide Good Customer Service While Handling Multiple Chats
10/07/2021       By: Natalya Bucuy
How many in-person conversations can you have at the same time? Brain studies suggest the answer is just one. And if you’re in a group of people, only four people can have a conversation together....
Know More
3 Situations When a Business Call Is Better than Email
10/05/2021       By: Natalya Bucuy
No matter how much information you put into your website, packaging, or user manuals, clients will always run into issues while using your product or service. Handling their requests professionally ...
Know More
New Agent Workspace for Better Agent Experience
09/30/2021       By: Natalya Bucuy
Alright, folks! It’s storytime! The year was 1878. In a laboratory in Menlo Park, New Jersey a very determined scientist and his staff set out to complete a project. The group’s goal was to create...
Know More
10 Tips for Personalizing Customer Service Online
09/30/2021       By: Natalya Bucuy
What is one tip for personalizing customer service through online communications like live chat or email? To help you personalize customer service communications online, we asked marketing and busines...
Know More
LiveHelpNow Updates Mobile App for Ultimate User Experience
09/28/2021       By: Natalya Bucuy
Be honest. When you wake up in the morning, what is the first thing you do? If you’re like most people, you check your phone. According to one mobile consumer survey, 23 percent of adults check th...
Know More
Customer Acquisition Tactics That Won’t Tick Off Your Current Customers
09/21/2021       By: Natalya Bucuy
If you get your internet services from a traditional cable provider (and no, we will not name names here), chances are, every year you make THE phone call. You know, when you get your monthly bill a...
Know More
Top 7 Mistakes to Avoid in Live Chat Communication
09/15/2021       By: Natalya Bucuy
With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well. The more instruments we have to influe...
Know More
Moments of truth that make or break customer experience
09/09/2021       By: Natalya Bucuy
A typical customer journey is made up of several key stages. It usually starts at the point people discover and research a brand. They then progress to the purchasing, onboarding, and post sale intera...
Know More