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Mar 13, 2010 | 0 comment
Regardless of industry, the timing of the right sales pitch at the right time will move a customer towards the desired action. Of course this is over simplified, but it is true.
Many sales teams have been through hours of product training, years of experience, attempts at the new ‘hot’ sales tool and it all really comes to the same conclusion, timing.
It is the highly adaptive sales person that can assess, adapt and provide the right information to close the sale. Of course, your website cannot adapt to the hundreds or even thousands of visitors, it is not adaptive. But you are!
Maybe you are already a sales professional, you’ve earned your way through hard work, training and maybe even a little luck often known as good timing. Imagine a customer that comes to your car dealership, spends time in your showroom or browsing cars in your sparkling clean lot and no one greets them, asks them questions, or builds an initial relationship. Your dealership would fail.
Without the ability to do these things online, your website is failing to reach its potential.
No doubt you have invested in your website, it likely has fancy menus, cool videos, great technology that connects to your database of cars, probably even has amazing search for customers to find what they want.
Most websites have a conversion rate of < 4%. In the old marketing work, any marketer that could generate 4% was considered good. Online, it’s a must to look at it differently, this means that 96% of your potential sales left, maybe never to return.
By taking a more proactive, adaptive approach, browsers can be turned into buyers.
Web sites are in effect, passive. They provide a one-way experience with existing, pre-written content. Conversion is improved by writing good content, by writing detailed content, but regardless, it is still passive.
By monitoring your web visitors in real time, as if they are in your showroom, immediately a change occurs, from passive to active, from browser to buyer.
The sales team can monitor every web visitor, using the real-time web statistics, to identify how proactively to open the dialog. Upon review of the geographical location, web navigation history and search, the sales person proactively opens a chat session.
The monitoring software collects and displays many different types of data.
As your team uses the monitoring software to sell cars, it starts with the analysis of the visitors. This is done by reviewing each visitor and identifying visitors that are ready for contact. This can be triggered in a variety of methods:
Automated requests can be made to web visitors, from specific pages. This method provides many benefits, opening dialogs automatically enables your dealership to be more effective with opening messages and more efficient with your sales team resources.
Best Practices for Effectiveness
Best Practices for Efficiency
Each visitor that comes to your website has already cost you money. As competition increases, the cost per visit is increasing. Your dealership may have a great strategy for bringing visitors, it is time to turn those visitors into customers
By opening up a new ways to converse with potential customers, online tools are there to close more sales.
Integrating a proactive online strategy using chat, an email ticket system and a dynamic knowledge base opens all your doors for your customers. It provides your customer options to find what they want and provides your dealership new methods to close these sales.
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