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Sep 10, 2015 | 0 comment
It’s been a busy month for us, after recently being named to the Inc. 5000 list, we are excited to share more good news. We are happy to announce that HelpSquad, LLC, a live chat answering service, is partnering with us.
We have found that our customers have a growing need for outsourced live chat services. Partnering with HelpSquad is a natural extension of what we do here at LiveHelpNow, as their expertise in providing human capital (HuaaS) provides our customers with a complete package of both software and staffing services.
“The partnership between HelpSquad and LiveHelpNow allows existing LiveHelpNow clients to take advantage of the opportunity to inexpensively extend their sales teams or completely replace their internal customer service and sales teams with our 24/7 live chat coverage. We offer companies representation through our highly trained agents acting as seamless extensions of their brand,” says Janna Kline, HelpSquad Marketing Director.
“This partnership delivers significant benefits to companies in need of fully-featured customer service solutions. LiveHelpNow has provided award-winning customer service software tools to companies world-wide for over 12 years. Our tools have made providing great service very simple, but with HelpSquad, our customers will no longer have to lift a finger. The one thing missing from our services was the staff to answer live chats and ticketing system on behalf of a business. We can now say we offer that capability,” says Michael Kansky, LiveHelpNow CTO.
This partnership is significant for existing and future LiveHelpNow customers. Current customers can cut costs, save time and increase sales with a dedicated team of sales and service specialists, without having to train, maintain and manage them. New LiveHelpNow customers interested in the well-vetted, U.S. based services of HelpSquad can have both chat tools and a highly trained team of 24/7 sales and service representatives manning their site in a short amount of time.
Learn more about HelpSquad
HelpSquad grows online businesses by providing highly trained, U.S. based sales and support teams who engage with your customers to drive sales and brand loyalty. Visit helpsquad.com for more information.
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