5 Tips to Manage Increased Holiday Traffic
Nov 20, 2020
As much as we’re all looking forward to the year 2020 to end, it's not over until the clock strikes…
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Software tips and tricks
Major update to LiveHelpNow Challenge. Gamification is here.
Aug 03, 2020
Hey, Friends! We'd like to let you in on a little secret. Only a few of our customers may know…
Chatbots: The Business Guardian Angel!
Jan 15, 2020
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…
How to Use Help Desk Tools to Be a Proactive Customer Service Hero
Jul 12, 2019
“An ounce of prevention is worth a pound of cure.” The author of the famous wisdom, Benjamin Franklin, might have…
A Tool that Makes a Difference: Ticket Management System
Jul 10, 2019
"It's hard to make a difference when you can't find your keys" It's hard to make a difference when you…
4 Email Support Tips to Up Your Customer Service Game
Jun 19, 2019
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A…
20 Ways To Make The Live Chat Experience More Personal
Jun 06, 2019
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a…
New: Translate SMS chats, Find untagged chats, Merge tickets
Feb 04, 2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…