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As much as we’re all looking forward to the year 2020 to end, it's not over until the clock strikes…
Hey, Friends! We'd like to let you in on a little secret. Only a few of our customers may know…
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…
“An ounce of prevention is worth a pound of cure.” The author of the famous wisdom, Benjamin Franklin, might have…
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Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A…
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a…
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
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