How to Provide Good Customer Service While Handling Multiple Chats
Oct 07, 2021
How many in-person conversations can you have at the same time? Brain studies suggest the answer is just one. And…
Sign up and be first to know about our blog posts!
Software tips and tricks
4 Great Tools That Improve Customer Experience
Aug 19, 2021
In the world of business, customer service has never been more important. The difference between a good company and a…
Build a Conversational AI Virtual Agent in Three Steps
Jul 20, 2021
What matters to customers today? Short answer: convenience. Customers are showing that they will take their business where they can…
5 Tips to Manage Increased Holiday Traffic
Nov 20, 2020
As much as we’re all looking forward to the year 2020 to end, it's not over until the clock strikes…
Major update to LiveHelpNow Challenge. Gamification is here.
Aug 03, 2020
Hey, Friends! We'd like to let you in on a little secret. Only a few of our customers may know…
Chatbots: The Business Guardian Angel!
Jan 15, 2020
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…
How to Use Help Desk Tools to Be a Proactive Customer Service Hero
Jul 12, 2019
“An ounce of prevention is worth a pound of cure.” The author of the famous wisdom, Benjamin Franklin, might have…
A Tool that Makes a Difference: Ticket Management System
Jul 10, 2019
"It's hard to make a difference when you can't find your keys" It's hard to make a difference when you…
4 Email Support Tips to Up Your Customer Service Game
Jun 19, 2019
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A…