5 Psychological Principles That Fuel Great Customer Service
Jan 12, 2021
As a customer experience writer, I'm always on a look out for great customer service stories. Here is one of…
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Small Business
Guest Post: Three pricing strategies to stand out in a crowd
Jan 04, 2021
When it comes to small business, what are some winning pricing strategies? Digital transformation got an incredible speed boost in…
Guest Post: A Guide to Merchant Services for Small Business
Dec 11, 2020
If you’re a small business looking to offer your customers more ways to pay, you’ll need to acquire merchant services.…
Guest Post: 5 Tools You Need to Start a Remote Online Business in 2021
Nov 30, 2020
Even before the COVID-19 pandemic, more and more entrepreneurs were exploring the options of remote online business. In a 2019…
5 Tips to Manage Increased Holiday Traffic
Nov 20, 2020
As much as we’re all looking forward to the year 2020 to end, it's not over until the clock strikes…
Top 10 Resources for CX Professionals: Everyday Motivation Sources
Nov 13, 2020
What do a customer experience professional, a yellow flower, and a bumble bee have in common? (Besides the obvious, which…
Customer Service Agent Burnout: Pandemic and Beyond
Nov 06, 2020
Oh, the year 2020...It will definitely go into history books as...well, something. Between the pandemic, natural disasters, election year in…
Best Practices for Remote Contact Centers in 2020
Sep 25, 2020
Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell.…
How to Motivate Contact Center Agents: Lessons From Kindergarten
Sep 16, 2020
What if we told you that 74% of your employees are at risk of burnout? That a third of your…