Guest Post: Balance Between Automation and Live Customer Support
Dec 21, 2020
“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want…
“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want…
As much as we’re all looking forward to the year 2020 to end, it's not over until the clock strikes…
Oh, the year 2020...It will definitely go into history books as...well, something. Between the pandemic, natural disasters, election year in…
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis.…
There are few things in life we cannot predict. Earthquakes. Which team will win the Super Bowl. What else the…
Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell.…
You might think you have the best call center and support team in the world. But can you prove it?…
What if we told you that 74% of your employees are at risk of burnout? That a third of your…
You never get a second chance to make a first impression. Will Rogers was on to something when he said…
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