With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today's digital world supremely well. …
This summer, we’re omnichanneling like we never omnichanneled before! What the heck does that mean? It means we are making…
Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants. As innovations advance, more and more self-serve technology…
Billy and His Motorcycle. There once was a boy. We’ll call him Billy. Billy loved motorcycles. On the weekends Billy…
“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want…
As much as we’re all looking forward to the year 2020 to end, it's not over until the clock strikes…
Oh, the year 2020...It will definitely go into history books as...well, something. Between the pandemic, natural disasters, election year in…
Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis.…
There are few things in life we cannot predict. Earthquakes. Which team will win the Super Bowl. What else the…
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