Customer of the Future: As Told By Wall-E
Nov 13, 2019
Remember Wall-E? Pixar’s little trash compactor spent his days cleaning up trash on now inhabitable planet Earth, liked Hello, Dolly!…
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Customer Experience
8 Customer Experience Experts: Best Practices - SmallBizCX Recap
Nov 04, 2019
Customer experience experts always advise focusing on the customer. That is what makes a company stand out from the competition.…
The Pros and Cons of "Live Chat" Support vs. Traditional Phone Support
Oct 30, 2019
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I…
Magical Customer Service: Respect Your Customer, Respect Your Team
Oct 28, 2019
As kids, we were always told to use magic words: “please,” “thank you,” and “I’m sorry.” And while we obliged…
Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken
Oct 24, 2019
Vince Lombardi was a great football coach. But, he was an even more amazing leader. Why? Because, the Green Bay…
The Power of a Story: 4 Steps to Inspire Customer-Led Storytelling
Oct 21, 2019
Imagine a billboard for your brand everywhere you go. One in the coffee shop. One in the grocery store. Two…
Dogs are Customers, Too: Brands with a Dog Customer Experience
Oct 15, 2019
People love their pets. According to a Harris Poll survey, 95% of all pet owners consider their pets to be…
Get Whacky With It: Make Your Customer Experience Memorable
Oct 11, 2019
A couple of years ago I traveled to Albany, NY for work and booked an AirBnB room. Once I booked,…
Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
Oct 08, 2019
Everyone has a pet peeve. For me, it’s loud chewing. I (and I cannot stress this enough) absolutely hate when…
3 Reasons You Should Attend #SmallBizCX19
Sep 17, 2019
#SmallBizCX19 isn’t your typical business conference. For starters, it’s 100% online and 100% free. Secondly, and most importantly, it is…