FAQ Page: the Secret to Higher Conversions
May 12, 2021
Here is an interesting statistic: about 96% of the customers visiting a website are not ready to make a purchase! Why…
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Customer Experience
Guest Post: How to Grow Customer Relationships Remotely
Apr 27, 2021
Customer relationships are the bread-and-butter of a business. Good customer relations are so fundamental to successful business growth that there…
Guest Post: 9 Mobile Optimization Mistakes to Avoid in eCommerce Space
Apr 13, 2021
Do you need a new bike? A book? Groceries? Phone service? If you do, it is likely you will first…
Guest Post: Customer retention analytics - everything you wanted to know but were afraid to ask
Apr 05, 2021
Oh, how we love our ABCs! We’re talking about the ABCs is sales, of course - “Always Be Closing,” as…
Guest Post: Building Customer Trust Across the Omnichannel Experience
Mar 25, 2021
What is the key to winning over modern shoppers? The answer is customer trust. Studies show that 67 percent of…
Showing Empathy Through Online Communications Can Win Customers (and Awards)
Mar 23, 2021
Billy and His Motorcycle. There once was a boy. We’ll call him Billy. Billy loved motorcycles. On the weekends Billy…
Guest Post: 3 Ways to Improve Omnichannel Social Media Customer Service
Mar 10, 2021
How many times did you decide against buying something just because you received poor treatment from employees? Most likely more…
Fresno State Navigates the Pandemic to Better Serve Students
Feb 10, 2021
The year was 2020. February. The “before”... Of course, no one knew that a pandemic was about to swipe across…
Guest Post: How to Build Customer Loyalty With Excellent Customer Service
Feb 02, 2021
How do you determine the success of your business? More leads? Higher sales? Or better profits? Irrespective of your metric,…