With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today's digital world supremely well. …
A typical customer journey is made up of several key stages. It usually starts at the point people discover and…
Ah, the wonderful feeling of landing that sale! Score!!! Making a sale is a great starting point for any business.…
“Why did you leave? What did I do wrong? Is this my fault?! Come back!” What do fishermen and eCommerce…
The great American poet, Maya Angelou once said, “People will forget what you said, people will forget what you did,…
What is more important in business - experience or innovation? The answer is indisputably “both.” When a company has been…
Today’s customers are spoiled. With saturated markets and easy-to-find information, choice is everywhere. To adapt, eCommerce businesses need to embrace…
Growing up, we heard from our parents and teachers to always say “thank you” as a sign of showing appreciation.…
Here is an interesting statistic: about 96% of the customers visiting a website are not ready to make a purchase! Why…
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