6 Ways to Use Live Chat for Product Launch
Dec 08, 2021
Customers expect immediate answers once they are ready to buy the product. When it comes to online sales, and especially…
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Customer Experience
How to Win Back Old Customers: 15 Winback Strategies
Nov 29, 2021
What is one strategy to win back old customers? To help you earn a previous customer’s business, we asked business…
5 Actionable Psychological Tactics to Optimize Conversion Rates
Nov 24, 2021
When you're running a startup, every conversion is a major victory. But the economic environment is also more competitive than…
The Integral Link Between Employee and Customer Retention
Oct 21, 2021
If you look at a prosperous business model you will notice two factors contributing the most to its success, satisfied…
How to Provide Good Customer Service While Handling Multiple Chats
Oct 07, 2021
How many in-person conversations can you have at the same time? Brain studies suggest the answer is just one. And…
3 Situations When a Business Call Is Better than Email
Oct 05, 2021
No matter how much information you put into your website, packaging, or user manuals, clients will always run into issues…
10 Tips for Personalizing Customer Service Online
Sep 30, 2021
What is one tip for personalizing customer service through online communications like live chat or email? To help you personalize…
Top 7 Mistakes to Avoid in Live Chat Communication
Sep 15, 2021
With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today's digital world supremely well. …
Moments of truth that make or break customer experience
Sep 09, 2021
A typical customer journey is made up of several key stages. It usually starts at the point people discover and…