Fresno State Navigates the Pandemic to Better Serve Students
Feb 10, 2021
The year was 2020. February. The “before”... Of course, no one knew that a pandemic was about to swipe across…
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Customer Experience
Guest Post: How to Build Customer Loyalty With Excellent Customer Service
Feb 02, 2021
How do you determine the success of your business? More leads? Higher sales? Or better profits? Irrespective of your metric,…
5 Psychological Principles That Fuel Great Customer Service
Jan 12, 2021
As a customer experience writer, I'm always on a look out for great customer service stories. Here is one of…
Guest Post: Balance Between Automation and Live Customer Support
Dec 21, 2020
“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want…
Guest Post: A Guide to Merchant Services for Small Business
Dec 11, 2020
If you’re a small business looking to offer your customers more ways to pay, you’ll need to acquire merchant services.…
Top 10 Resources for CX Professionals: Everyday Motivation Sources
Nov 13, 2020
What do a customer experience professional, a yellow flower, and a bumble bee have in common? (Besides the obvious, which…
Contact Centers in 2020
Sep 30, 2020
It’s 2020. It’s a major election year. Parts of the U.S. are up in flames. Other parts of the country…
Best Practices for Remote Contact Centers in 2020
Sep 25, 2020
Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell.…
First Words Matter: Guide to Customer Greetings
Sep 15, 2020
You never get a second chance to make a first impression. Will Rogers was on to something when he said…