LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
Customer Service Communication Mistakes that Can Kill Your Business
12/05/2023       By: Natalya Bucuy
Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impac...
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10 Effective Strategies for Reducing Wait Times
12/01/2023       By: Michael Kansky
Waiting is a universal experience. Whether it’s standing in line at the grocery store or waiting for your turn at the doctor’s office, we’ve all been there. And let’s be honest...
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How to Calculate Cost Per Interaction in a Contact Center
11/15/2023       By: Michael Kansky
In the fast-paced world of customer service, contact centers are constantly seeking ways to improve efficiency and streamline operations. One important metric that can help in this endeavor is the cal...
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Eliminating Agent Mistakes in Customer Service
10/23/2023       By: Natalya Bucuy
Mistakes happen. Agent mistakes in customer service can have a significant impact on both the business and its reputation. Agents may unintentionally provide incorrect information, misunderstand custo...
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Customer Service Outsourcing Statistics
09/01/2023       By: Michael Kansky
In this article, we’ll explain all key customer service outsourcing statistics you’ll need to know to make an informed decision on whether to outsource your organization’s customer service...
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Customer Service Benchmarks: Roadmap to Customer Success
08/03/2023       By: Natalya Bucuy
When it comes to determining the success of a business, there are various factors to consider. Financial health aspects, such as profitability and operating efficiency, naturally come to mind first. H...
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Chatbot Customer Service: Your Questions Answered
07/27/2023       By: Brandon Stillwell
Deciding whether to adopt a chatbot as part of your customer service plan can be intimidating. Will customers use it? Will the quality of my customer service suffer? What about operational cost saving...
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A Guide to Selecting the Best Help Desk Software
07/20/2023       By: Natalya Bucuy
Let’s be honest, if we created a list of the “X Best Help Desk Software,” whatever we put on the list would be biased, unfit for the specific needs of business leaders, or both. And so instead, ...
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First Call Resolution: What It Is and How to Improve It
07/12/2023       By: Brandon Stillwell
First call resolution (FCR) is one of the most important customer-service metrics. Especially so for businesses handling a substantial number of customer-service inquiries. It’s a good indication of...
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11 Proven Ways to Improve Customer Response Time
06/23/2023       By: Brandon Stillwell
Is there anything more frustrating than waiting on hold? Delayed customer service is a headache for both customers and service representatives alike. The longer it takes for a customer to receive serv...
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