LiveHelpNow - Contact Center and Help Desk Blog
Here you will find informative articles, how-tos and advice on a wide range of contact center and help desk-related topics. Stay abreast of the latest technology and trends impacting contact centers and help desks.
ChatGPT in Customer Service: Is this the End for Live Agents?
12/06/2023 By: Israel Parada
Customer service is one of the most important aspects of any business. It can make or break customer loyalty, satisfaction, and retention. However, customer service can also be challenging, time-cons...
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Customer Service Communication Mistakes that Can Kill Your Business
12/05/2023 By: Natalya Bucuy
Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impac...
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10 Effective Strategies for Reducing Wait Times
12/01/2023 By: Michael Kansky
Waiting is a universal experience. Whether it’s standing in line at the grocery store or waiting for your turn at the doctor’s office, we’ve all been there. And let’s be honest...
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AI Security Risks: Best Practices for Safeguarding Systems
11/21/2023 By: Natalya Bucuy
As Artificial Intelligence (AI) enters various facets of life, it is crucial to be aware of the potential risks that come with this powerful technology. AI security risks pose significant challenges a...
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How to Calculate Cost Per Interaction in a Contact Center
11/15/2023 By: Michael Kansky
In the fast-paced world of customer service, contact centers are constantly seeking ways to improve efficiency and streamline operations. One important metric that can help in this endeavor is the cal...
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Live chat and HIPAA compliance: Challenges and Solutions.
11/02/2023 By: Michael Kansky
With live chat gaining favor as one of consumer’s favorite communication channels, it’s important to maintain customer trust. When it comes to handling sensitive data like Protected Health Informa...
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Eliminating Agent Mistakes in Customer Service
10/23/2023 By: Natalya Bucuy
Mistakes happen. Agent mistakes in customer service can have a significant impact on both the business and its reputation. Agents may unintentionally provide incorrect information, misunderstand custo...
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Customer Service Outsourcing Statistics
09/01/2023 By: Michael Kansky
In this article, we’ll explain all key customer service outsourcing statistics you’ll need to know to make an informed decision on whether to outsource your organization’s customer service...
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Customer Service Benchmarks: Roadmap to Customer Success
08/03/2023 By: Natalya Bucuy
When it comes to determining the success of a business, there are various factors to consider. Financial health aspects, such as profitability and operating efficiency, naturally come to mind first. H...
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Chatbot Customer Service: Your Questions Answered
07/27/2023 By: Brandon Stillwell
Deciding whether to adopt a chatbot as part of your customer service plan can be intimidating. Will customers use it? Will the quality of my customer service suffer? What about operational cost saving...
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