Audience overview, tickets by hour and optimized chat session transfer
Jan 22, 2017 | 0 comment
Release 5.8.34.2
Release contains the following additions and optimizations
- Audience overview added to Main Overview report showing volumes of visitors/chats per region
- Tickets by hour report, reporting on emails/tickets received by hour and helping in figuring out staffing needs per hour of the day
- Chat session transfer dialog now provides ability to search agents/departments to transfer the chat to