Wine Stores

Live chat for wine retailers

It’s versatile, fast, and it works!

LiveHelpNow lets you start a conversation with your customers. These customers are wine enthusiasts and beginners alike. LiveHelpNow is a communication tool for you to learn more about them and for them to learn more about you. Helping your customers find the perfect wine, match wine with meals or tempting them to experience a new vintage. Be there for them, help them directly with their immediate needs and questions, and give them your wine expertise at a moment's notice. Our basic package is affordable and easy to use, so get started today.

Review of LiveHelpNow 2.0

LiveHelpNow - Customer service software for Wine Retailers that lets your website do the selling!

Offer the best customer service to your clients

Livechat is one example of how your wine store or liquor store can utilize LiveHelpNow’s suite of tools to offer a level of customer service that your competition won’t be able to match. Using livechat enables your staff to interact with customers via your store’s website and offer on-the-spot help for quick and efficient question/issue resolution. 


Offer Proactive assistance to customers on your web site

Livechat and knowledgebase gives a representative/salesperson the ability to see what a customer is looking for on your website as they browse and search. In turn, they can use livechat to contact the customer and offer help that is targeted toward his or her needs.


Maximize your efficiency with the Email-Ticket System

Using a tool such as e-mail ticketing will allow your staff to provide for both large and small orders via your Web site and prioritize them based on time and or quantity of the order. This is a far superior method than simply over the phone ordering when it comes to taking and fulfilling customer requests.


Offer 24/7/365 support

If your liquor store is closed and a customer needs to place an order, LiveHelpNow has the web-based tools that you need in order to help fill that order. Messages sent via the e-mail ticketing system can be prioritized during off hours or livechat can be used so that a representative of your store can be available 24/7 to help customers or place orders. More received orders means more money for your store’s bottom line.

See how a published, searchable Knowledge Base can help your business

Do you have customers that come into your store and waste your staff’s time by asking question after question after question and then leaving without having made a decision about what type of wine or liquor they should purchase? LiveHelpNow can solve this problem. If a customer accesses your web site, they can keyword search for products or talk to a representative that will help them find what they need prior to coming into your store. This saves you time and money, and your customer satisfaction will go through the roof.

Increase Sales Now!
Open the door for customers.

Turn your website into a selling machine. Engage visitors, convert them into customers, and keep them coming back for more with our award winning suite of tools.

Live Chat
Engage visitors, generate leads, and delight customers.
Email-Ticket Management
Track customer inquiries and eliminate email mess.
Knowledge Base
Provide customers with all the information they need in order to make a confident purchase.
Call Management
Capture calls and never miss another sales opportunity.

Starting at $21 a month per agent

2013 Awards
Live Demo

Testimonials

We recently switched to LiveHelpNow for our email, chat and knowledge base service. We were immediately impressed by two things: One, how much out-of-the-box functionality they provide for such a reasonable price and two, how eager they are to help. The package is powerful, extensible, easy to use and customizable and the staff are smart, friendly and professional.

 

Joel Levin, Vice President,
Technical Support, Final Draft, Inc. www.finaldraft.com

 

Our business has been using live help now for approximately 6 months now. I have seen other businesses use Chat on their websites and wanted to give it a try. We are so impressed with how simple it was to install within our website and the amount of information available.

 

Tammy Smith,
All Pro TRAILER SUPERSTORE! www.trailersuperstore.com