Customer service tools for Wine Stores Live chat, Ticket, Email and Knowledge Management

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Wine Stores

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LiveHelpNow enables a conversation with your customers. These customers are wine enthusiasts and beginners alike. LiveHelpNow creates a communication tool for you to learn more about them, and for them to learn more about you. Helping your customers find the perfect wine, match wine with meals or tempting them to experience a new vintage. Be there for them, help them directly with their immediate needs and questions. Give them the experience that they want and need. Our basic package is free and easy to use, so get started today.

Learn more about LiveHelpNow Wine Retailer Customer Service Software benefits.

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White papers Wine Stores White Papers
Increase Conversion
"Website visitors that don't contact you are lost sales. Providing multiple ways for them to contact you, opens a door that was previously closed. O...
White papers
Increase Sales
"Sales is about timing. Making the right offer at the right time. By being proactive on the web, you open a dialog with potential customers, who are...

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LiveHelpNow - Customer service software for Wine Retailers, let your website do the selling!
Offer the best customer service to your clients
Livechat is one example of how your wine store or liquor store can utilize LiveHelpNow’s suite of tools to offer a level of customer service that your competition won’t be able to match. Using livechat enables your staff to interact with customers via your store’s website and offer on-the-spot help.
Offer Proactive assistance to customers on your web site
Livechat and knowledgebase gives a representative of your store the ability to look at what a customer is looking for on your website as they browse and search. In turn, they can use livechat to contact the customer and offer help that is targeted toward his or her needs.
Our ticketing system provides more efficiency
Using a tool, such as e-mail ticketing, will allow your staff to provide for both large and small orders via your Web site and prioritize them based on time and or quantity of the order. This provides a more efficient method of taking these orders than on a standard phone line.
 
Offer 24/7/365 support If your liquor store is closed and a customer needs to place an order, LiveHelpNow has the web-based tools that you need in order to help fill that order. Messages sent via the e-mail ticketing system can be prioritized during off hours or livechat can be used so that a representative of your store can be available 24/7 to help customers or place orders. More received orders means more money for your store’s bottom line.
 
See how published, searchable Knowledge Base can help your business Do you have customers that come into your store and waste your staff’s time by asking question after question after question, then leave without having made a decision about what type of wine or liquor they should purchase? LiveHelpNow can solve this problem. If a customer accesses your web site, they can keyword search for products or talk to a representative that will help them find what they need prior to coming into your store.
 
Customer Service Software for Wine Retailer
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