Customer Service Software and Live Help Desk by LiveHelpNow

Online Customer Service Chat, Email Ticket, FAQ, Help Desk Software

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Software Support

30 days free FULLY featured trial of customer service software

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It's versatile, fast and it works!

LiveHelpNow upgrades your service immediately; lowering your costs, organizing your teams expertise and providing better service. LiveHelpNow enables effective and efficient delivery of your service. With the creation of your dynamic self help support center, direct email contact forms that automatically route and track email responses, and chat to solve issues real time, your support staff can be online helping customers learn more about your products features. It's simple to get started. Signup today.

Learn more about LiveHelpNow Software Support Benefits.

Software Support White Papers

Lower Costs

Most business managers avoid customer service improvements as they fear increased costs. Online tools decrease costs and increase satisfaction. ...

Increase Sales

Sales is about timing. Making the right offer at the right time. By being proactive on the web, you open a dialog with potential customers, who are ...

Random clients

Yossis Gift Baskets inc
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I've just brought livehelpnow.net into my agency. So far, so good - much less grief than CRMs I've used!

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Business Solutions

LiveHelpNow - Software Support, let your website do the selling!

So what LiveHelpNow can do for you: If you are a member of a software support team, LiveHelpNow could be your biggest asset. The biggest advantage you’ll have with LiveHelpNow’s product line is the ability to educate your customers while you help them. Whenever a client visits your Web site, everything they do helps you, help them.
Our knowledgbase VS FAQ: FAQs aren’t always enough, but with LiveHelpNow’s knowledgebase component, the FAQ area of your Web site will be constantly updated directly from live chat and e-mail tickets. E-mail ticketing also allows you to prioritize incoming help requests so that you can decide which questions need to be answered first.
Proactively initiate a help session: When a customer is browsing your product Website looking for answers to questions or doing keyword searches for items, livechat allows a representative to proactively initiate a help session in real time. This alone can keep a customer coming back to purchase your upgrades and add-ons to their software.

One stop tool for all of your needs When customers need help, the livechat feature of LiveHelpNow can be the most helpful tool for the busy IT helpdesk team. Livechat gives your support staff the ability to hold multiple, simultaneous chats with different customers. Not only that, features built in to LiveHelpNow’s toolset allow for remote desktop manipulation via the Web. There's no more need to go from phone to computer, to remote desktop app, to web browser. It’s all built into one Web application.

Provide help quickly and effectively LiveHelpNow’s real time data analytics and knowledgbase tools and e-mail ticketing system can help your software support staff manage even the most demanding help desk problems. Every chat, every keyword search and question asked by customers, can be automatically pulled and added to the FAQ section of your web site or be used by staff in the chat environment. This gives your support group the ability to answer questions and provide help, quickly and effectively.

Software Support

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