Help Desk for Software Sales Live chat, Ticket, Email and Knowledge Management

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Software Sales

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LiveHelpNow increases your sales. By opening a communication channel with your potential customers, LiveHelpNow enables your sales team to help customer directly and proactively with their needs and questions. This occurs at a critical moment, at the time of decision. LiveHelpNow makes it easy to provide effective canned responses, links to case studies and close more sales. For your company, every visitor who finds your website is a potential customer, without LiveHelpNow, it could be lost revenue. Give them the experience that they want and need. Our basic package is free and easy to use, so get started today.

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White papers Software Sales White Papers
Increase Conversion
Website visitors that don't contact you are lost sales. Providing multiple ways for them to contact you, opens a door that was previously closed. Op...
White papers
Increase Sales
Sales is about timing. Making the right offer at the right time. By being proactive on the web, you open a dialog with potential customers, who are ...

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LiveHelpNow - Software Sales Help Desk, let your website do the selling!
Live chat web based tools
Software sales can easily be boosted by using LiveHelpNow’s suite of Web based tools. Using livechat, sales associates can help your website visitors directly, based on how the customer is browsing or what key word searches he or she is doing. Using this approach will result in more sales.
Analytics Reports that can grow your business
Targeting specific markets can be hard to do based on the general information you normally get from your Web site statistics. However, with LiveHelpNow’s multi-functional Analytic System, your software sales business can automatically cross-reference key word searches with frequently asked questions and highly viewed items and target advertising using that specific information.
Prioritize you help desk questions
With LiveHelpNow’s email ticket system, help desk questions can be easily prioritized. By doing this, the most urgent needs are met in a timely and efficient manner. When this is combined with livechat, any issues that come up can also be addressed directly with the customer at the time of occurrence.
 
Help your clients proactively Helping customers directly on your Web site, while they browse, shows that your software sales business is willing to go the extra mile with customer service. For instance, if a customer is doing a search for writing software, an agent can see the search as it happens and contact the customer using livechat. Then, they can provide assistance in finding the appropriate software or give information on current specials or sales that are being offered.
 
Have our knowledgebase software work for you LiveHelpNow’s knowledgebase software works for both your customers and your employees. The knowledgebase provides up to the minute access to the most current information on your products. It’s also a powerful tool for merging data into FAQs and for storing relevant information that will result in more accurate key word search results. Giving your employees and customers the most accurate and up-to-date information will help increase sales conversion on all of your online products.
 
Help Desk for Software Sales
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