Software Sales

Live chat for software sales

It’s versatile, fast, and it works!

By opening a communication channel with your potential customers, LiveHelpNow enables your sales team to help customers directly and proactively. LiveHelpNow makes it easy to provide effective canned responses, links to case studies, or FAQ support all from the chat panel. Get started with our affordable, easy to use software package and see what personalizing the sales process can do for you.

Review of LiveHelpNow 2.0

LiveHelpNow software for software sales that lets your website do the selling!

Live chat web-based tools

Software sales can be boosted by using LiveHelpNow’s suite of Web based tools. Using live chat, sales associates can help your website visitors directly, based on how the customer is browsing or what key word searches he or she is doing. Using this information, a sales representative can proactively invite a potential customer to chat and assist them through the decision making process. This will lead to more sales and more satisfied customers.


Analytics Reports that can grow your business

Targeting specific markets can be hard to do based on the general information you normally get from your website's statistics. However, with LiveHelpNow’s multi-functional Analytics System, your software sales business can automatically cross-reference key word searches with frequently asked questions and highly viewed items thus better targeting its advertising efforts.


Prioritize and track your sales

With LiveHelpNow’s email-ticket system, help desk questions can be easily prioritized. Tag, filter, and flag tickets for follow up or assign them to various operators and sales representatives. By doing so, the most urgent needs are met in a timely and efficient manner, and all issues and sales can be neatly queued. Additionally, the email-ticket system lets you track your progress on various sales, demos, or projects, so that you can be sure that you are meeting all of your deadlines.


Help clients proactively

See what your customers are browsing as they are browsing it. Note any key word searches that they are doing and see what pages they're visiting and how frequently. Using this information, your sales representatives can proactively engage potential clients with live chat to help them choose and purchase the exact software package that suits their needs.

A Knowledgebase that works for you!

LiveHelpNow’s knowledgebase software works for both your customers and your employees. The knowledgebase provides up to date access to the most current information on your products. It’s also a powerful tool for merging data into FAQs and for storing relevant information that will result in more accurate key word search results. Giving your employees and customers the most accurate information will make any customer service chats more productive as well as eliminate unnecessary customer support calls/chats.

Increase Sales Now!
Open the door for customers.

Turn your website into a selling machine. Engage visitors, convert them into customers, and keep them coming back for more with our award winning suite of tools.

Live Chat
Engage visitors, generate leads, and delight customers.
Email-Ticket Management
Track customer inquiries and eliminate email mess.
Knowledge Base
Provide customers with all the information they need in order to make a confident purchase.
Call Management
Capture calls and never miss another sales opportunity.

Starting at $21 a month per agent

2013 Awards
Live Demo

Testimonials

We recently switched to LiveHelpNow for our email, chat and knowledge base service. We were immediately impressed by two things: One, how much out-of-the-box functionality they provide for such a reasonable price and two, how eager they are to help. The package is powerful, extensible, easy to use and customizable and the staff are smart, friendly and professional.

 

Joel Levin, Vice President,
Technical Support, Final Draft, Inc. www.finaldraft.com

 

Our business has been using live help now for approximately 6 months now. I have seen other businesses use Chat on their websites and wanted to give it a try. We are so impressed with how simple it was to install within our website and the amount of information available.

 

Tammy Smith,
All Pro TRAILER SUPERSTORE! www.trailersuperstore.com