Customer Service Software for Nonprofit Organizations Live chat, Ticket, Email and Knowledge Management

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A critical challenge for any non-profit is to be efficient and effective. It can be impossible with complex tools and expensive technology. LiveHelpNow solves this challenge by providing the best in class online tools at an affordable price. Not only that, there is no need for technical knowledge to install or maintain, we do that for you. Meet this challenge, so you can continue your mission.
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LiveHelpNow - Customer Service Software designed for Nonprofit Organizations, spend money where it needs to be spent
Advantages and Benefits for Nonprofit Organizations
Nonprofits that use LiveHelpNow’s interactive tools can reduce expenditures for expensive phone lines by using livechat for direct interaction with donors and clients. This allows your nonprofit organization to spend money where it needs to be spent.
Gather necessary information and store it for future use
Knowledgebase is a key part of the LiveHelpNow set of tools. With knowledgebase, non-profit groups can gather necessary information and store it for future use. The automated features in knowledgebase also allow it to collect the most updated information on its own, which reduces the labor associated with these tasks.
Eliminate unnecessary waste in paper and valuable time
In order to save money, nonprofit businesses can use the e-mail ticketing system. Using the system to automatically create prioritized task lists will allow your group to utilize its time more efficiently for the tasks that matter the most. This will eliminate unnecessary waste in both paper and valuable time.
 
Provide the means of communication between agents, donors and clients Livechat benefits nonprofits by providing a means of communication between agents and donors or clients. If a client is browsing your website, knowledgebase records this and passes the information to an agent. The agent can then contact the person via livechat and ask if they need any help finding what they are looking for or offer suggestions about the different services that your organization offers. It also allows your volunteers to anticipate your client’s needs.
 
Have the right knowledge at the right time Having the right knowledge at the right time is essential for non-profit groups and organizations. Knowledgebase helps provide a way to do this. Employees or volunteers within your organization can use the knowledgebase to find the most up-to-date information available about anything associated with your organization. Knowledgebase also creates new knowledge by merging your website’s search data with FAQs and chat logs. This enables it to update your website with the most relevant information available.
 
Customer Service Software for Nonprofit Organizations
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