Help desk system for Higher Education Live chat, Ticket, Email and Knowledge Management

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LiveHelpNow gives you the ability to do more than just chat with your website visitors; it provides knowledge to your website visitors. Your support staff can be online helping prospective students make the most educated choices about what your school has to offer.
Please learn more about Customer service software for colleges by LiveHelpNow

White papers Education White Papers
Build Loyalty
"The expert in your business is you. By capturing this expertise using a knowledge base system, you can turn your expertise into customer satisfactio...
White papers
Lower Costs
"Most business managers avoid customer service improvements as they fear increased costs. Online tools decrease costs and increase satisfaction. "...
LiveHelpNow Advantages and Benefits for Higher Education
Serve students better, secure more prospects with LiveHelpNow online tools
LiveHelpNow offers your students around the clock access to tutors and teachers, even when school is not in session. With multiple services, such as online chat and e-mail ticket management, LiveHelpNow provides students, teachers and professors the ability to interact with each other, regardless of the time of day.
Educate students, applicants and prospects through published Knowledge base
With LiveHelpNow, students and teachers have access to the information they need for assignments, syllabi and even grades. LiveHelpNow’s online knowledgebase management system allows students the access to all of the information they need about their classes and course requirements. It also provides them with the learning tools they need.
Analyze and improve performance of your school and its website
Teachers and administrators will enjoy LiveHelpNow’s data analysis tools, which will provide information, such as student data, grade reports and daily statistics, such as attendance and class participation, that will help them recognize how a student’s time is being spent in or out of the classroom.
 
Interactive tools to breathe life into your school's website LiveHelpNow provides your school or university Web presence a set of interactive tools that can be used by both instructors and students. Students can find out more about the requirements of a particular class and what course materials they may need. LiveHelpNow’s product suite also offers instructors the ability to present key information about all their classes and course requirements in a medium that is available 24 hours per day, 7 days per week.
 
Keep communication lines open 24/7/365 with LiveHelpNow tools Helping students with their assignments is made easier with LiveHelpNow’s Live Chat, Knowledge Base Management and Analytics components. These tools will allow your teachers to have a face-to-face view of their students whenever they access the school Web site. This allows instructors to contact students and interact with them in a real time environment, even when the students are not in the classroom with the teacher. LiveHelpNow’s suite of tools makes it easier for teachers to teach and students to learn.
 
software for higher education
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