Customer Service Software for Credit Counselors Live chat, Ticket-Email inquiries, FAQ publishing

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Credit Counselor

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LiveHelpNow offers credit counselors direct communication with their clients and helps building strong relationships through high-level customer service. By installing LiveHelpNow’s on your site, you can be up and running within five-minutes with the software that allows you to chat with customers, build and keep up to date a publishable and searchable knowledgebase of FAQs and utilize a state-of-the-art e-mail ticketing system. Customizable framework that integrates seamlessly with your website.
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The expert in your business is you. By capturing this expertise using a knowledge base system, you can turn your expertise into customer satisfaction...
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Website visitors that don't contact you are lost sales. Providing multiple ways for them to contact you, opens a door that was previously closed. Op...

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LiveHelpNow - Customer Service Software for Credit Counselors, providing immediate help to your clients
Make your job a bit easier
Credit counselors have an incredibly tough job. LiveHelpNow can make that job much easier with its suite of online tools. Livechat allows counselors to chat in real time with clients, which can benefit your business by providing immediate help for the most pressing issues that your clients are going through.
Keep it personal, customers like it!
Knowledgebase is another tool offered by LiveHelpNow. Using an automated system of cross-referencing and continual updates, knowledgbase provides the most current information regarding the services you offer. As a debt consultant, having the most up-to-date information available at your fingertips can be the difference in keeping or losing a client.
Prioritize customers issues
Running a business that helps consumers with their debt reduction is hard enough without having piles of un-addressed help tickets sitting around. The email ticketing system LiveHelpNow offers allows all of your employees to prioritize which customer issues should have the highest consideration and which ones should be addressed first.
 
Top notch customer service LiveHelpNow’s suite of tools integrates flawlessly with your Web site and are also a powerful way to create phenomenal customer service. For instance, livechat can be used to address customers directly. Imagine your credit counselors sitting at their computer being able to see how clients are browsing and what searches they are doing on your site and being able to directly contact that customer with helpful insight on how they can help with debt reduction.
 
Create a more efficient workflow Using LiveHelpNow creates more efficient workflow among your employees. Knowledgebase automatically gathers information from livechat sessions, customer searches on your site and information from email tickets and compiles it into one data set that can be constantly cross-referenced and updated so that the most relevant information about debt reduction and credit card debt help can be accessed by both your employees and your clients. Customer service will be enhanced by providing the most current information.
 
Customer Service Software Credit Counseling
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