Credit Counselor

Live chat for credit counselors

It’s versatile, fast, and it works!

LiveHelpNow offers credit counselors a direct communication line with their clients and helps building strong relationships through high-level customer service. By installing LiveHelpNow’s software on your site, you can be up and running within five-minutes with software that allows you to chat with customers in real-time, build and keep up to date a publishable and searchable knowledgebase of FAQs, and utilize a state-of-the-art e-mail ticketing system. LiveHelpNow software features a fully customizable framework that integrates seamlessly with your website.

Review of LiveHelpNow 2.0

LiveHelpNow - Customer Service Software for Credit Counselors that lets you provide immediate help to your clients

Make your job easier

Live chat allows counselors to chat in real time with clients, which can benefit your business by providing immediate help for the most pressing issues that your clients are going through.


Keep it personal!

Knowledgebase is another tool offered by LiveHelpNow. Using an automated system of cross-referencing and continual updates, knowledgbase provides the most current information regarding the services you offer. As a debt consultant, having the most up-to-date information available at your fingertips can be the difference between keeping or losing a client.


Prioritize customers issues

Running a business that helps consumers with their debt reduction is hard enough without having piles of un-addressed help tickets sitting around. The email ticketing system LiveHelpNow offers allows all of your employees to prioritize which customer issues should have the highest consideration so that you can maximize your productivity and time efficiency.


Top notch customer service

LiveHelpNow’s suite of tools integrate flawlessly with your Web site and are also a powerful way to create phenomenal customer service. For instance, livechat can be used to address customers directly. Imagine if your credit counselors could see how clients are browsing and what searches they are doing on your site and then being able to directly contact that customer with helpful insight on how they can help with debt reduction. That dynamic, personal connection is what will set you apart from the rest.

Create a more efficient workflow

Using LiveHelpNow allows you to vastly improve your company's efficiency. Knowledge base automatically gathers information from live chat sessions, customer searches on your site, and information from email tickets. It then compiles it into one data set that can be constantly cross-referenced and updated so that the most relevant information about debt reduction and credit card debt help can be accessed by both your employees and your clients. Get the most out of your employees and out of your business by implementing LiveHelpNow's fully integrated software suite.  

Increase Sales Now!
Open the door for customers.

Turn your website into a selling machine. Engage visitors, convert them into customers, and keep them coming back for more with our award winning suite of tools.

Live Chat
Engage visitors, generate leads, and delight customers.
Email-Ticket Management
Track customer inquiries and eliminate email mess.
Knowledge Base
Provide customers with all the information they need in order to make a confident purchase.
Call Management
Capture calls and never miss another sales opportunity.

Starting at $21 a month per agent

2013 Awards
Live Demo

Testimonials

We recently switched to LiveHelpNow for our email, chat and knowledge base service. We were immediately impressed by two things: One, how much out-of-the-box functionality they provide for such a reasonable price and two, how eager they are to help. The package is powerful, extensible, easy to use and customizable and the staff are smart, friendly and professional.

 

Joel Levin, Vice President,
Technical Support, Final Draft, Inc. www.finaldraft.com

 

Our business has been using live help now for approximately 6 months now. I have seen other businesses use Chat on their websites and wanted to give it a try. We are so impressed with how simple it was to install within our website and the amount of information available.

 

Tammy Smith,
All Pro TRAILER SUPERSTORE! www.trailersuperstore.com