MANAGE EMAIL INQUIRIES FROM START TO FINISH -
ISSUE TRACKING & PROJECT MANAGEMENT SYSTEMEasy to install, easy to use, easy to manage and easy to afford

Live chat Live chat Phone 877-LIVE-001

Ticket Management System Features

 

Conquer your daily email communication
with our advanced
Ticket System

Only $21! No contracts and no setup fees!

Be there for your customers right when they have a question: View demo or Request Live Demo

Ticket System Features & Benefits

Download ticket system feature list
 

BRING ORDER TO CHAOS

LiveHelpNow Ticket System breaks down customer queries by category, allows you to prioritize them or assign them to other agents, and notifies your customers via email when their tickets are updated. Collaborate with other help desk agents by adding private notes to tickets & deliver quick, effective responses that will make a lasting impression.
LiveHelpNow is the powerful, scalable web-based customer service suite that turns your static site into a powerful and dynamic resource for helping new and existing customers efficiently and effectively.

Our ticket management system allows your business to be open and provide customer service 24/7/365. It will conquer your daily email communication. Organize, prioritize, analyze and archive customer inquiries for easy access at any time. Control and supervise the complete life cycle of every email & inquiry.
LiveHelpNow Tickets adapt to any business model:
  • Manage Customer Support and Sales inquiries
  • Track Bugs and Issues in real time
  • Help Desk & Task Management software

SCALABLE SOLUTIONS

The Ticket System has a wide range of capabilities. It can be used for managing customer inquiries and tracking incoming issues & bugs. Tickets are also useful for task management. LiveHelpNow Tickets adapt to any business model, and easily integrate with any platform.
Ticket System Window

EMAIL INTEGRATION

Our Ticket System integrates with any email client. The system monitors your emails and automatically creates a new ticket when a customer inquiry is received. Update existing tickets easily with LiveHelpNow's straightforward Ticket System interface or add new comments by replying to ticket notifications via email.
Allow your business to be open 24/7/365.
LiveHelpNow lets prospects and customers reach you easily and allows your help desk agents to respond to them effortlessly using our streamlined email & ticket management interface.

Respond to inquiries with lightning speed.
Instead of dividing customer emails up between agents and letting them 'slip through the cracks' focus your total company effort on customer satisfaction.
The Ticket System eliminates email mess.
Customer emails can quickly accumulate and become overwhelming. By funneling every customer inquiry into one place your help desk agents can collaborate & respond to customers in record time.

The Ticket System installs easily.
Paste our code onto your site to allow customers to create a new ticket or setup email-to-ticket integration to turn incoming customer emails into trackable tickets.

GET SETUP IN MINUTES

A Help Desk Solution should be easy to install and easy to use. You can have ours setup and fully implemented in five minutes or less. Customers won't do anything differently, and help desk agents will love its functional simplicity. From day one, customers will be able to track ticket updates online & receive email alerts when comments are added.
Customers and prospects can send inquiries using either email or an online submission form.
LiveHelpNow email integration takes incoming inquiries and makes them visible to all of your agents.
Customize every field on the inquiry submission form and place it any where your customers browse.
 
Ticket System Workflow

TRACKS PERFORMANCE

Within the LiveHelpNow Ticket System customer inquiries are tracked from beginning to end. Review each ticket's history including the actions taken by your agents. Tickets are fully searchable; easily drill down to specific customer entries or sort tickets by category.
Review the full lifecycle of each ticket.
Customer inquiries start as open tickets and are assigned to an available help desk agent. Agents can work alone or work together to resolve tickets, with all actions logged in the system for administrative review.

Measure the effectiveness of your staff.
Leave private comments on tickets that are visible only to your agents. Generate performance reports to help you monitor the productivity of your help desk staff.
Tickets are archived for your analysis.
LiveHelpNow provides financial grade security & keeps two full years of ticket data on file for every client. Access past tickets easily or export them for your own records. View reports to track trends in ticket data.





Search all of your tickets and drill down.
Filter tickets by customer name, customer email, status, priority level, subject, category, and assignment or use keywords to narrow your search results.

ON-DEMAND REPORTS

LiveHelpNow includes reports and powerful analytics that measure the productivity of your agents, intelligently sort your tickets, and collect the contact information of your customers. Measure average time to ticket resolution for each agent and department. Sort tickets by category and track trends in customer data. You can even export contact lists to pass leads to your sales and marketing department.
How do you measure the pulse of your company help desk?
The Ticket System generates detailed agent performance reports and account statistics daily. Monitoring your company's help desk performance keeps your ear to the ground & prevents customer issues from rising to the surface.

Ticket System Window

Overall Performance
Measure the average time it takes your agents to reply to tickets and the average time to ticket resolution. These metrics are also broken down for company departments and individual help desk operators.
Detailed Daily Statistics
View a daily backlog of new, unanswered inquiries and check ticket status to assess which agents or departments are holding up the line.

BUSINESS AUTOMATION

The Ticket System improves communication with customers by automating email responses and sending out ticket status notifications when comments are added to working tickets. Assign new tickets to specific agents automatically & set up your own customizable triggers to effectively manage your company's unique workflow.
The Ticket System improves communication with all of your end users.
Speed up replies to tickets by automating your responses whenever a ticket is created, new comments are added, or a ticket is resolved. The system delivers status notifications to operators and end users whenever a ticket is updated.

Assign tickets to operators automatically.
If you have multiple agents on your team then it's likely that they specialize in different functional areas. livehelpnow allows you to route tickets to operators automatically based on ticket subject and content.
Set up your own customizable triggers.
Creating ticket triggers is a powerful way to automate the workflow of your help desk. For example, you can send out notifications to operators when a ticket has been left unresolved too long or manage escalations automatically.

THE SCALABLE SOLUTION

LiveHelpNow's Ticket System can easily be used for issue tracking, bug tracking, and task management. Use it on any web platform to organize multiple business processes across your organization.
Ticket System Reports 1

Simplify complex issues.
The Ticket System is designed to resolve complex issues in a straightforward manner. Use tickets to track and resolve:
  • Customer Inquiries
  • Software Bugs
  • Safety Issues
  • To-Do Lists

TOTAL INTEGRATION

LiveHelpNow features out of the box integrations with Google Analytics & Adwords, SalesForce.com and Facebook. The customer data that your website collects can be pushed to live chat operators using a Custom Information Feed. Our live chat solution can also be integrated with any CRM system. In fact, you can sync customer data in real time from any LiveHelpNow product to other web-based platforms using our public API.
Track ticket inquiries with Google Analytics.
When you integrate our help desk management suite with your Google Analytics account, you'll be able to see when and where your website visitors have submitted inquiries along their path to purchase. A well placed “contact us” button is a clear call to action that can turn a passive web browser into an interested prospect.

Find your customers and prospects on Facebook.
Every time a ticket is submitted, the customer enters their contact email. LiveHelpNow automatically searches Facebook for a matching email address and gives you access to the customer‟s public profile information

Send ticket inquiry data to your CRM system.
Customer name, customer email, ticket subject, ticket creation date, and ticket priority are all examples of data generated by the ticket system which would make a valuable addition to entries in any CRM system. This data integrates easily with our flexible, public API.
Grow a knowledge base with customer questions.

Want to help customers help themselves? When repeat questions are submitted as ticket inquiries your agents can instantly create support articles in the LiveHelpNow Knowledge Management System. These articles are published on your website where customers can search for answers 24/7/365 without contacting any support personnel. Help desk agents can also link customers to support articles via tickets or reference them over the phone. Add Knowledge Management to LiveHelpNow Ticket System to spend less time on customer support as you continually improve customer satisfaction.

Live Chat solves common phone support issues.
Add Live Chat System to handle multiple customers at the same time and deflect customer support phone calls. Transferring a chat is easier on customers than a phone transfer because agents can quickly review a previous conversation. Tickets can even be created on the fly by agents who handle live chat and phone support.

Review of LiveHelpNow 2.0

 

LiveHelpNow Ticket System System Intro

 

Interactive Demo of LiveHelpNow 2.0


Testimonials

Voted #1 support software

LiveHelpNow comes with a complete set of innovative features. This live chat support software keeps up with its competitors in nearly every feature. But it also has an outstanding mobile chat feature that will allow you to use this live chat support software to chat with customers using a smartphone. LiveHelpNow is so much more than just a chatting service, you can also use this software to track your customers and gather information that can be used to close the sale.

Testimonials

Random testimonial

We recently switched to LiveHelpNow for our email, chat and knowledge base service. We were immediately impressed by two things: One, how much out-of-the-box functionality they provide for such a reasonable price and two, how eager they are to help. The package is powerful, extensible, easy to use and customizable and the staff are smart, friendly and professional.

 

It’s gratifying to ask LHN for a new tool and see it in the application a short time later, ready for use, intelligently designed and implemented. With the two other companies we’ve used for email/chat/kb I got used to hearing either “sorry, the app can’t do that” or “we can build that for you, it’ll be $5K.” Now I’m used to hearing either “sure, it can do that” or “we can build that but it’ll take a few days.” It’s as though LHN is custom-built just for us. It has everything we need; much of what we want is on the way.

 

Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.

Joel Levin, Vice President, Technical Support, Final Draft, Inc., www.finaldraft.com

 
© Live Help Now, 2012  All rights reserved
Login Sign Up About Us Products Get Help White Papers

Hey there!

Yes, lets chat
no, thanks