LiveHelpNow Client Testimonials

Review of LiveHelpNow 2.0 (Year 2012)

Review of LiveHelpNow 2.0 (Year 2011)

From our customers

We would like to thank PMCentersUSA for submitting a video testimonial describing how LiveHelpNow has helped them achieve their business goals.

Using LiveHelpNow, PMCentersUSA:

chats with attendees of their free weekly webinar
helps their website visitors find the project management & business analysis courses that meet their needs
generates thousands of dollars in direct sales

If you'd like to have your business featured here, please submit your very own LiveHelpNow video testimonial.

Help Desk Software by LiveHelpNow is loved by thousands of users. Here is what some of them say...

Joel Levin, Vice President, Technical Support, Final Draft, Inc

We recently switched to LiveHelpNow for our email, chat and knowledge base service. We were immediately impressed by two things: One, how much out-of-the-box functionality they provide for such a reasonable price and two, how eager they are to help. The package is powerful, extensible, easy to use and customizable and the staff are smart, friendly and professional.

It’s gratifying to ask LHN for a new tool and see it in the application a short time later, ready for use, intelligently designed and implemented. With the two other companies we’ve used for email/chat/kb I got used to hearing either "sorry, the app can’t do that” or "we can build that for you, it’ll be $5K.” Now I’m used to hearing either "sure, it can do that” or "we can build that but it’ll take a few days.” It’s as though LHN is custom-built just for us. It has everything we need; much of what we want is on the way.

Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.

Joel Levin, Vice President, Technical Support, Final Draft, Inc., www.finaldraft.com

Tammy Smith, All Pro TRAILER SUPERSTORE!

Our business has been using live help now for approximately 6 months now. I have seen other businesses use Chat on their websites and wanted to give it a try. We are so impressed with how simple it was to install within our website and the amount of information available. We were shocked when we started seeing results immediately. It started out fairly slow, however as the weeks continued, so did our chat sessions with customers. We now have reps from our company monitoring the Chats after hours as well. The analytics are also amazing. You can see how many people are on your website browsing real time, and you can also see search terms of how they found you to begin with. We highly recommend LiveHelpNow and their services.

Tammy Smith, All Pro TRAILER SUPERSTORE!, www.trailersuperstore.com

Ryan Herman, Assistant Director Enrollment Services, Southern Adventist University

We started the trial period a little over 2.5 months ago and by the end we were sold on the benefits. We started off with only the chat feature, but have started using the ticket and knowledgebase for added value. We’ve always wondered if people that were on our website were calling in with questions. With LiveHelpNow on each page they can quickly ask those simple questions without having to pick up the phone. We have recommended LiveHelpNow to other departments on our campus and they are now using LiveChat on their website. In our research, we couldn’t find anything that was even close to the price to service ratio. LiveHelpNow’s price is such that I don’t know why anybody would choose another system. It has all the features we needed, has been reliable, and the services have been outstanding.

Ryan Herman, Assistant Director Enrollment Services, www.southern.edu

Customer TestimonialsWhat LiveHelpNow customers are saying...