Joel Levin, Vice President, Technical Support, Final Draft, Inc
We recently switched to LiveHelpNow for our email, chat and knowledge base service. We were immediately impressed by two things: One, how much out-of-the-box functionality they provide for such a reasonable price and two, how eager they are to help. The package is powerful, extensible, easy to use and customizable and the staff are smart, friendly and professional.
It’s gratifying to ask LHN for a new tool and see it in the application a short time later, ready for use, intelligently designed and implemented. With the two other companies we’ve used for email/chat/kb I got used to hearing either "sorry, the app can’t do that” or "we can build that for you, it’ll be $5K.” Now I’m used to hearing either "sure, it can do that” or "we can build that but it’ll take a few days.” It’s as though LHN is custom-built just for us. It has everything we need; much of what we want is on the way.
Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.
Joel Levin, Vice President, Technical Support, Final Draft, Inc., www.finaldraft.com