Trouble Ticket Management System by LiveHelpNow brings sanity to your day-to-day customer-company email communication. Organize, prioritize and analyze customer enquiries by date, importance, response times, category, etc. Control and supervise complete lifecycle of every email/ticket.

• Full ticket lifecycle from opening to resolution
• Easy to understand and use, straightforward interface to manage customer inquiries
• Customers are able to easily submit new tickets and track their progress on the web
• Easy 1 minute installation on your website
• Track and measure effectiveness of your staff
• Create Knowledge base articles in your Support System based on resolved tickets with a click of a button
• Improve communication with your end users with automated responses and ticket status notifications
• Fuly customizable, no limitations. All screens, labels, information to collect, email notifications, etc. are completely customizable
• Ticket history, evolution of ticket status and actions taken on ticket
• Completely Scalable - manage customer support inquiries, track bugs or manage to-do lists
• Cross-Platform, Web-based Trouble Ticket Software
• Full search of archives (up to 2 years)
• On-demand custom reports (Guaranteed 24 hours turnaround on custom reports development) 
• All communications are fully secured with 128-bit encryption
• Public API for easy integration with any other platform
• and much more...