Live Chat for Mobile Devices
Operators
no longer need to be in front of their computers to answer LiveHelpNow chat
requests!
All they need
now is their cell phone!
Mobile Chat allows operators to answer live chat requests started on the website by using following Internet enabled phones: iPhone, Windows Mobile(6.0+ OS), Blackberry(5.0+ OS), Palm Pre or Droids.
The mobile phone must also accept text message (SMS) or have push email configured.
Fees: Standard mobile phone web access and Text Messaging fees apply. If you are already paying for these services, there should be no additional charges.
How does it work?
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For each Live Chat request originated by your customers on your website all Mobile Chat enabled operators will receive one text message (SMS) on their mobile phones.
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After clicking on the link embedded in the SMS text message a web browser will open on the mobile phone which will allow Mobile Chat with the customer.
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When the chat has ended the chat window may be closed.
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All Mobile Chat enabled operators will receive the SMS Text message with a Live Chat request on their mobile phones; whoever accepts the chat request first will be assigned to the chat session. The other online operators will be notified that the chat has already been accepted by (operator name)
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If you receive a Mobile Chat request and if you are near a computer, you can also accept the chat by quickly logging into the LiveHelpNow operator console.
To setup MobileChat for your account please follow these simple steps:
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Login to your LiveHelpNow account and click to go to Admin Panel
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Choose "Mobile Chat" in the menu
- ‘Mobile Chat ON/OFF’ - Selecting 'ON' means that your Live Chat is open 24/7 and the mobile phones you specify on this screen will receive chat notifications whenever a live chat session is started on your website.
'Based on Schedule' - This allows you to prevent mobile phones from receiving chat requests based on the hours you set.
Check the "Accepts Mobile Chat Requests” box to the right of each operator to enable or disable their Mobile Chat. Enter the Mobile Number of each enabled operator and select the proper Mobile Provider from the drop-down list.
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Click "Save Settings"
*You can schedule when Mobile Chat will be available to your customers. This will synchronize with the appropriate "Online" or "Offline" live chat button on your website. You will also be able to specify whether or not Mobile Chat enabled operators are to receive live chat requests on their mobile devices if they are already logged into the operator panel*