Live Help Now
Live Chat System - Features
Proactive live chat, easy to use live chat system
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Live Chat System - Features and Tools
Live Chat System by LiveHelpNow is powerful yet easy to use platform filled with features offering on-demand and proactive customer assistance at the very moment when your customers have questions about your product or service.
Install anywhere! Any website and any platform!
Login from anywhere! Web, Windows, Mac...
Chat window is compatible with all browsers, no exceptions and no limitations!
2 step installation: Copy the code to your website, Install
operator panel
Full real time visitor monitoring, find out where your visitors are from, how they found your site, how long they stay on your website, which page the visitor is on now... ALL IN REAL TIME
Professional grade live chat system
MobileChat
- use your internet enabled mobile device to chat with your customers like iPhone, Windows Mobile, Blackberry, Google Phone, Palm, etc....
Use LiveHelpNow chat system on unlimited websites and pages, no limitations
Customize as many differently looking chat windows as you need and link them to one account!
Huge library of Live Chat buttons provided, or use your own
Invisible button installation with full visitor monitoring and proactive chat invitations
Spectrum of proactive features, invite browsing visitors to live chat either automatically or manually
Everything is customizable, no limitations. Chat windows, Messages, Invitations, Live Chat Buttons, Flows, Business rules, etc.
Fully secured with 128-bit encryption
Support for multiple operators, filled with features for real-time operator monitoring and coaching
Multiple Simultaneous Chat Sessions, one operator can chat with unlimited number of customers at the same time with no stress!
Push pages while in chat
Chat session transfer to any other online operator on the account
Operator to Operator messaging
"Whisper" Technology
Operators are able to coach each other! Send private messages into an active chat session assigned to another operator. This message will be visible only to the operator who this chat session is assigned to and not the customer.
Prospect and returning visitor detection and visitor flagging
Dynamic billboards. Advertise to your customers in the chat window, up to 10 rotating advertising messages are allowed!
Save frequently used messages, URLs and images into Canned Responses for "1-click send" in chat
Spell Check
Support for ALL languages, no limitations
Review customer's previous chat history
Ability to add notes to visitors to make them available to other operators should the visitor come back in the future
Ban visitors
Offline window allowing leaving a message when everyone's offline
Print/Email chat transcripts
"Typing" notification
Custom information feed - ability to pass custom information from your website to operators
24/7 support 877-LIVE-001
Free hands on support with installation
Free live demo
On-demand custom integration with other CRM systems
and much more...
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