Knowledge Base Software - Features Support system and knowlede managing solution

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Knowledge Base Software - Features and Tools

Support System by LiveHelpNow is designed to simplify and streamline Knowledge base management for your organization. Eliminate repeat support inquires and offer reliable self-service online support to your customers by giving them the power to easily search, flag, bookmark and share your company knowledge. Or make your knowledge available only to your employees giving them ability to find required information with a click of a button.
  • Install anywhere! Any website and any platform!
  • Login from anywhere! Web, Windows, Mac...
  • Compatible with all browsers, no exceptions and no limitations!
  • 1-click article creation and publishing
  • Full knowledge monitoring, find out what your customers are searching your knowledgebase for, what they do and don't like about a particular knownledgebase article... ALL IN REAL TIME
  • Professional grade knowledge management system
  • Fully brandable, looks and works identical to your website, completely seamless integration, even published under your URL with NO CODE!

    Here are some examples:

    help.livehelpnow.net
    support.finaldraft.com
    support.independent-networks.com
    support.nous-factory.com.au
    support.thelimit.at
  • Capture knowledge from Chat transcripts or Resolved tickets with 1-click all in real-time.
  • Fully integrated with Chat System and Ticket System
  • Fully integrated in operator panel for Operators to quickly search company knowledge and share it with customers in chat or in a ticket
  • On-demand custom reports with 24 hour turnaround guaranteed
  • Public API for easy integration with other systems
  • and much more...
 

Live Chat operator console
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