Your Website is the primary face of your business.
Every day visitors arrive to your website.
...BUT...
How many of them become customers?
This in large depends on how quickly and effectively you can assist them with any questions they might have about your service or product.
LiveHelpNow Help Desk Software has you covered with its powerful line of online and offline products and services.

Live Chat System

Extremely Affordable, award-winning live chat software

Help your website visitors when they are lost or have questions, stand out in the competitive marketplace by providing superior customer service with latest Proactive Live Chat technologies powered by LiveHelpNow

• Increase sales
• Improve customer loyalty
• Lower operating costs
• Improve conversion dramatically
• Only $21 per month

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Ticket System

Organize and streamline all your email communications into one easy to use email management system

Manage your email communications in style with easy to use interface and fully customizable business rules.

Use Ticket System on your web site for everything from bug tracking and customer support to project management and to-do lists.

Easily convert resolved tickets to knowledge base articles.

• Organize and manage your company email communications
• Easily create trouble tickets
• Manage to-do lists
• Track bugs
• Powerful ticket notification system built into the Operator Console
• Only $21 per month

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Support System

Powerful and versatile knowledge management system

LiveHelpNow Support System (Knowledge management suite) helps your company share information with your customers or employees on company public website or intranet with a professional-grade seachable, customizable and brandable knowledge base plarform, substantially reducing the number of customer support inquiries, improving staff productivity and dramatically reducing time your staff or customers spend now searching for information across multiple systems such as poorly organized websites, shared folders and paper documents.

• Streamline and organize your company knowledge and document sharing
• Keep your company knowledge current and valid
• Analyze your company knowledge base with superior data mining tools
• Decrease customer support inquiries and improve customer loyalty
• We guarantee that even small business will look like enterprise with LiveHelpNow support system implemented on the website
• Only $21 per month

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Callback Request System

You wouldn't leave your business telephone without an answering machine; now there's no reason to leave visitors to your website without a way to leave a message for you. Our new 24/7 Callback Request system allows your customers to notify you when they need to speak with a live operator. A customizable, skinnable form on your site collects the person's contact information and the time at which they'd like you to call them; the callback requests are then queued and assigned to your staff for easy and straightforward management (you can also choose to be notified by email or text message).

• Full callback request lifecycle from opening to resolution
• Easy to setup! Easy to use!
• Be available to your customers 24/7/365
• Fully integrated with chat and support systems
• Notifications: console, email, SMS
• Collect, organize and analyze!
• Only $21 per month

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