Remote assistance / CoBrowse is the most effective way available today to dramatically reduce ticket time and eliminate agent and customer frustration

When the customer you’re trying to help over the phone can’t open his computer’s cupholder or she doesn’t want to close all her open windows because the room might get stuffy, you just might need a better support tool.

When a frazzled customer wants you to “just fix it,” you want to be able to say OK and just fix it.

For an astonishingly low subscription price and with zero work by your webmaster, LiveHelpNow can put your eyes right on your customer’s screen and your hands on their mouse and keyboard. Temporarily take control of the computer – and the problem – with the cuttingedge remote desktop technology created by LiveLook, Inc., the same system used by Dell Computers’ technical support service. It's the next best thing to being there in person to help your customer.

It's secure, doesn't require any downloads, works across all platforms and browsers and above all makes it easy for you to attack the problem directly. Customer satisfaction goes through the roof.

Remote Desktop is the most effective way available today to dramatically reduce ticket time and eliminate agent and customer frustration. For more information about adding this powerful capability to your LiveHelpNow package, call us at 877-LIVE-001.