LiveHelpNow help desk software: Mini release 05-15-11
Monday, May 16, 2011 - admin
Some of the new features released on May 15th, 2011:
1. Ticket history log now shows whether ticket notes from operators were marked public or private and whether customer was notified when operator comment was submitted
2. Chat transcripts and Ticket export functionality was added to Analytics
3. New report: Ticket system performance
If you would like to track how long it takes for your agents to close tickets, and if you would like to follow a complete ticket lifecycle from opening to resolution this report is what you need:
Filed Under: Help desk software