LiveHelpNow, Inc. Announces the Release of MobileChat, A Mobile Version of it’s Live Chat Software for Mobile Devices.
LiveHelpNow, the leading provider of
help desk and
customer service software for businesses worldwide, has announced that they are offering MobileChat as part of their LiveHelpNow suite of software and services.
Huntington Valley, PA (LIVEHELPNOW, INC.) February 25, 2010 – LiveHelpNow, Inc. has been providing customer service and helpdesk solutions for online businesses since 2003. LiveHelpNow has a reputation for providing quality, affordable help desk software to businesses of any size. These solutions help businesses realize better customer service, higher conversion rates and higher return on investment.
Now, LiveHelpNow is revolutionizing the help desk industry by releasing its MobileChat software for smartphones and mobile devices. CTO of LiveHelpNow, Michael Kansky, elaborates, "One of the things we noticed about most help desk solutions, is that there’s a real disconnect between the business and the customer if there is no representative in front of a terminal that can accept a Live Chat request. Obviously, this could result in the loss of a sale or worse, the loss of a customer due to poor customer service. Because of this, we felt it was necessary to offer a mobile solution that businesses could use regardless of whether or not they had reps sitting in front of a computer.”
MobileChat provides the flexibility that today’s fast-moving businesses require. Sales representatives and customer service representatives are being asked to do more things that take them from in front of their computers. Because of this, MobileChat is the perfect solution.
MobileChat provides a connection between the customer and representative that is accessed directly from their phone. The process is quite elegant. A customer presses the "LiveChat” button on a company Web site in order to initiate a new chat session. A text message is sent directly to a representative’s cell phone asking to accept a new live chat. Once this session has been accepted, a chat window is opened on the cell phone and the representative can help the customer in real time. More technical details on
Mobile Live Chat
Businesses that already incorporate the LiveHelpNow software suite into their existing Web site are excited about the new enhancement.
Lori Salterri, Intelegym, Inc., had this to say, "With the current economy, many of our employees have had to take on additional responsibilities within the organization. This has led to some issues with representatives not always being available to take a live chat session with a customer. For us, this level of customer service is integral, so the MobileChat option being offered by LiveHelpNow was a no-brainer. We were fortunate enough to be in on the beta-testing of the software and we love the results. It allows our employees to work directly with our customers, even when they’re not sitting at their desks.”
LiveHelpNow, Inc. continues to be a leading pioneer in the
help desk software industry. Adding MobileChat to their existing core product line of Live Chat, Ticket/Email Management, Knowledge Base, Analytics and Ticketing helps them to continue their role as industry leaders. LiveHelpNow continues to offer their full product with a free 30-day trial period and is convinced that the new MobileChat feature will greatly enhance your business and provide even better returns.
Contact:
LiveHelpNow, Inc.
877-548-3001
www.livehelpnow.net