It's never been this easy to sell your products and service your customersEasy to install, easy to use, easy to manage and easy to afford

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Live chat system features

 

Captivate customers and drive online sales
with award winning
Live Chat System

Only $21! No contracts and no setup fees!

Be there for your customers right when they have a question: View demo or Request Live Demo

Live Chat Features & Benefits

Download live chat system feature list
 

TopTenREVIEWS Gold Award Winner for Live Chat Support Software 3 Years in a Row

“LiveHelpNow is the cream of the crop when it comes to live chat support software. The variety of features coupled with the superb customer service the manufacturer provides, makes this program the best available.”
 

BUILD FOR YOUR BRAND

Every LiveHelpNow product can be completely customized to fit your brand’s image. Each customer touch point will showcase your unique logo & color scheme, and all system messages are customizable.
LiveHelpNow engages your customers Proactively. Invite browsing visitors to live chat either automatically or manually with proactive chat invitations. We provide a large library of Live Chat buttons to choose from, or you can create your own custom buttons.

Our Proprietary Billboards Promote your Brand. Display up to 10 scrolling messages within the chat window to advertise your sales promotions. Add links to Billboards or display banner ads to customers.
Our chat window is compatible with all browsers. There are No Exceptions and No Limitations!

LiveHelpNow supports all languages. Customize the visitor-facing side of the Chat System in any language and even translate live chats in real time!

The Live Chat System installs in 2 easy steps: Copy the LiveHelpNow chat button code to your site. Install the Alerter desktop module on your computer.
 

TOOLS OUT OF THE BOX

LiveHelpNow Live Chat System is packed with tools to boost the productivity of both sales reps and customer service agents. Tools like live chat transfer, operator to operator messaging, and our proprietary "Whisper" Technology allow agents to monitor and coach each other as they chat with customers. Enable Mobile Chat to use any smartphone to chat with customers when you’re away from your desk.
 
Save frequently used messages, web URLs and images as cannedresponses for quick and repeat use in chat.


Two-way file transfer. Send documents to and receive them from your customers. Transfer bills, contracts, estimates etc.
Automatic translation! Check your spelling and chat with international customers effortlessly.


Email and print the chat transcript. Send it to the customer, yourself, or a co-worker; or print the chat to keep it on file.
 

24/7 SITE MONITORING

Your online business is always open to prospective customers, and they visit around the clock. During regular business hours your site is FULL of prospects. LiveHelpNow lets you monitor where your visitors are from, how they found your site, how long they stay, and even which pages your visitors are on right now– All in Real Time!
View the navigation history of every visitor on your website as they browse from page to page. Review any previous call history tied to the visitor including past chat sessions.

Live Chat agents have the ability to add notes to a visitor and these notes are made available to other agents should the visitor come back at a future time.

LiveHelpNow automatically detects returning visitors on your site and allows you to tag them as prospects, customers, or any other segment you would like to identify.

Ban IP addresses of unwelcome visitors to remove their ability to initiate chat so they do not waste valuable company time.
 

REPORTS ON DEMAND

Customize post-chat surveys to let your customers evaluate the performance of your agents and help improve the accessibility of your site. Generate reports on chat agents and website visitors; use the data collected to test & improve business processes.
LiveHelpNow features an array of Reports and Analytical Tools that organize the mountains of data collected via Live Chat and presents that data to you in ways that make good business sense.

View over 60 reports on demand, and website analytics in real time on our live visitor-monitoring dashboard. Track referrals from Google, Yahoo, Bing and your other sources of website traffic.
Executive , Marketing , Website and Live Chat reports break down system data into relevant readouts for professionals in every department. Managers can monitor chat agents; Sales reps can follow live chat leads; Marketers can track campaigns; and Executives can see a broad overview.
 

OPTIMIZED FOR BUSINESS

LiveHelpNow Live Chat System is designed for business use. A single chat operator can chat with multiple customers at the same time without stress. Route visitors into different departments to effectively manage company resources. Offline chat windows allow visitors to leave a message when all of your operators are offline for easy follow-up on the next business day.
What makes live chat better than phone support? Live Chat agents can handle multiple chats at the same time while phone operators are always limited to one call at any given time.

Live Chat lets you send pre-written responses to common questions customers ask. Reduce the length of support calls and link customers to your products.

LiveHelpNow is very easy to operate because of its streamlined, intuitive interface. Start chatting with customers in minutes: copy the Live Chat button code to your site, watch a quick video demo, and if you need more help contact our 24/7 US-based support.
When your agents are offline, the chat button opens a form to take messages from your visitors. Alerts are then sent out to your operators for easy follow-up.

LiveHelpNow Department Routing allows you to:
  • Let visitors route themselves to the right agents
  • Route visitors into departments automatically
  • Transfer live chats between departments
  • List one agent in multiple departments
Add LiveLook Co Browsing to your Live Chat System to remotely assist customers. View their screen, take over mouse and keyboard control, and “just fix it”.
 

SUPPORTS EVERY SITE

Install LiveHelpNow on any website using any platform! Chat using your computer, your iPhone, or any internet-enabled device. Login from anywhere on an unlimited number of computers and devices. LiveHelpNow can even be linked to multiple websites and pages at no extra cost. You can use the same account and the same agents to manage all of your websites.
 

TOTAL INTEGRATION

LiveHelpNow features out of the box integrations with Google Analytics & Adwords, SalesForce.com and Facebook. The customer data that your website collects can be pushed to live chat operators using a Custom Information Feed. Our live chat solution can also be integrated with any CRM system. In fact, you can sync customer data in real time from any LiveHelpNow product to other web-based platforms using our public API.
If you already use Google Analytics then you know how valuable it is to track paths your web visitors frequent on their way to making purchases - integrate this data with LiveHelpNow and you can track live chats, surveys, and more as virtual page views on your Google reports.

Google Adwords - LiveHelpNow integration shows you in real time which of your paid Google search terms have brought customers to your site, giving you the data you need to make sound Search Engine Marketing decisions.

Integrate your SalesForce Enterprise Edition account with LiveHelpNow Live Chat system to create new or search existing Accounts, Contacts, Leads, Cases and Campaigns all from within our SalesForce module.

You will be able to edit and add SalesForce content, and attach chat transcripts to contacts & leads. Update and grow your contact list in real time as you interact with customers and prospects using LiveHelpNow Live Chat.
Custom Information Feed allows for customer-specific information to be passed from your website pages to the agents servicing your LiveHelpNow Live Chat account.

For example: you can setup the custom feed to provide detailed customer shopping cart information to your agents: total amount, items in cart, discounts applied, etc. By having access to this information your agents will be able to offer your customers related products, increase profits and lower shopping cart abandonment.

LiveHelpNow products can be integrated with any CRM software using our public API. This includes SugarCRM, Sage SalesLogix, Netsuite, and all other CRM systems.

Extract customer data generated by our Live Chat, Ticket, Callback Request, and Knowledge Management solutions into your current CRM platform to expand your understanding of customers as you provide them with an unrivaled level of sales and support service.
 

Review of LiveHelpNow 2.0

 

LiveHelpNow Live Chat System Intro

 

Interactive Demo of LiveHelpNow 2.0


Testimonials

Voted #1 support software

LiveHelpNow comes with a complete set of innovative features. This live chat support software keeps up with its competitors in nearly every feature. But it also has an outstanding mobile chat feature that will allow you to use this live chat support software to chat with customers using a smartphone. LiveHelpNow is so much more than just a chatting service, you can also use this software to track your customers and gather information that can be used to close the sale.

Testimonials

Random testimonial

We recently switched to LiveHelpNow for our email, chat and knowledge base service. We were immediately impressed by two things: One, how much out-of-the-box functionality they provide for such a reasonable price and two, how eager they are to help. The package is powerful, extensible, easy to use and customizable and the staff are smart, friendly and professional.

 

It’s gratifying to ask LHN for a new tool and see it in the application a short time later, ready for use, intelligently designed and implemented. With the two other companies we’ve used for email/chat/kb I got used to hearing either “sorry, the app can’t do that” or “we can build that for you, it’ll be $5K.” Now I’m used to hearing either “sure, it can do that” or “we can build that but it’ll take a few days.” It’s as though LHN is custom-built just for us. It has everything we need; much of what we want is on the way.

 

Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.

Joel Levin, Vice President, Technical Support, Final Draft, Inc., www.finaldraft.com

 
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