LiveHelpNow is one of today’s leaders in the help desk software arena. The four, feature-rich, core components of LiveHelpNow - Live Chat, Ticket System, Knowledge Base System and Analytics - give your business the ability to provide the highest level of customer service possible. This results in higher customer retention, increased sales and a higher level of customer satisfaction.

Live Chat puts your employees directly in touch with your current and potential customers.  This easy-to-use tool gives your customers the ability to contact a representative of your business directly from your Web site. Conversely, it also allows your employees to contact customers who are browsing your Web site or who may even be having problems trying to make a purchase. This feature alone could save your business thousands of lost dollars by reducing shopping cart abandonment and providing your employees the opportunity to interact with customers similarly to the way they would if they were face-to-face.

Obviously, when your business is “open” and employees have the ability to use Live Chat, the benefits of LiveHelpNow are obvious. But what about when employees aren’t available? LiveHelpNow’s Ticketing System and Knowledgebase continue to work for you, even when no one can directly help customers. The Ticketing System acts as a filter for customer input and provides pre-defined, customized levels of priority to all incoming information based on keyword elements, previous Live Chat sessions and Knowledge Base information. Customers are able to help themselves when your representatives aren’t available due to this automated system of information sorting, storage and live Web site updates.

The final component in the LiveHelpNow suite of tools is the Analytics software. This powerful tool gives your marketing department the ability to process all of the information that comes into the Knowledge Base from Live Chat sessions and Ticketing System input and utilize it for highly focused marketing campaigns and advertising. Imagine having a tool that gathers and parses information in such a way that you could accurately tailor your advertising efforts toward very specific target audiences.

One of the most powerful features of the LiveHelpNow software suite is its seamless integration into your Web site and the interaction between all four components. Each piece of the LiveHelpNow software works in tandem to provide real-time updates to your Web site and relevant additions to your FAQ section and knowledgebase. With all of the most current information working together, your employees will be able to provide customers with any information they may need in order to make a buying decision.

Help desk software has never been more powerful or easier to use than it is with LiveHelpNow. Try all four components today for free with a 30-day trial that includes fully functional versions of each Web based tool.