Dramatically increase sales by being there for your customers or website visitors at the very moment they have a question about your product or service.
- Click-to-chat buttons
- Auto or proactive chat invitations
- Real-time visitor monitoring
- On the go? No problem! Chat with customers on your Cell Phone!
- Fully secured with 128-bit encryption
- Fully integrated with support and ticket systems!
- Measure customer satisfaction with post-chat surveys!
- Real-time language translation in a chat session with power of Google™ translate
- Out-of-the-box integration with SalesForce, Facebook, Google™ Analytics and AdWords
- 24/7 support
Fight email mess! Ticket System is your help desk back-end for collecting and tracking customer inquiries. Ticket system provides you with a state-of-the-art professional-grade help desk system.
- Full ticket lifecycle from opening to resolution
- Easy to setup! Easy to use!
- Be available to your customers 24/7/365
- Fully integrated with chat and knowledge systems
- Email-to-ticket. Convert emails into tickets!
- Collect, organize, analyze and archive email inquiries for easy access at any time!
- Control and supervise complete lifecycle of every email/ticket inquiry.
- Out-of-the-box integration with SalesForce, Facebook, Google™ Analytics and AdWords
- 24/7 online support
Dramatically reduce customer support costs while improving customer satisfaction. Imagine all questions and answers coming together in one perfect location which is available to your customers and employees 24/7/365!
- Simplify and streamline Knowledge base management for your organization
- Eliminate repeat support inquires
- Offer reliable self-service online support
- Use internally or make available to all
- 1-click article creation and publishing
- Grow your knowledge base directly from Chats or Tickets
- Out-of-the-box integration with SalesForce, Facebook, Google™ Analytics and AdWords
- Fully customizable and brandable!
Some examples:
faq.goqsoftware.com
support.finaldraft.com
support.nous-factory.com.au
support.uebo.net/
help.livehelpnow.net
A missed phone call can very easily be a lost sale!
You wouldn't leave your business telephone without an answering machine; now there's no reason to leave visitors to your website without a way to leave a message for you. Our new 24/7 Callback Request system allows your customers to notify you when they need to speak with a live operator. A customizable, skinnable form on your site collects the person's contact information and the time at which they'd like you to call them; the callback requests are then queued and assigned to your staff for easy and straightforward management (you can also choose to be notified by email or text message).
- Full callback request lifecycle from opening to resolution
- Easy to setup! Easy to use!
- Be available to your customers 24/7/365
- Fully integrated with chat and knowledge systems
- Notifications: console, email, SMS
- Collect, assign, organize, analyze and archive callback inquiries for easy access at any time!
- Out-of-the-box integration with SalesForce, Facebook, Google™ Analytics and AdWords