knowledge base

7 Reasons You Should Invest in Knowledgebase Software

By sameerbhatia

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your

Customer Service Cornerstones For Your Online Business

By Kelly Gregorio

As a business owner and a consumer, you know that a company’s level of customer service can make or break

Avoid Nightmare Holiday Customer Service

By Jacklin Altman

Did you know that 74% of people say that customer service around holiday time is the worst it is all

Knowledge Base article editor & Ticket system notifications get a facelift

By Michael Kansky

The LiveHelpNow Knowledge Base article editor has a new look and feel along with better performance. You’ll now be able

Track customer calls and expand your knowledge

By Michael Kansky

Look through ‘recent call history’ in your Ticket info and Callback info. Reviewing customer calls is a consistent way to get

Google report shows boost in online shopping

By Kathryn

A new study released by Google classifies the upcoming holiday season as the first “non line” shopping season, meaning that

How to turn idle help desk agents into productivity powerhouses

By Kathryn

If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task

Why a good knowledge base can be a game changer for software vendors

By Katie

A knowledge base is not merely something that’s nice to have if you offer software products and services.

It’s as crucial as pushing regular updates, incorporating newer features and ensuring that you have solid uptime if you are operating in a cloud based environment.

Knowledge base is not the same as a help document or a manual. A good knowledge base functions more like a wiki in that it can be regularly updated by multiple contributors and its contents accurately reflect the needs and concerns of users.

A good knowledge base is a living, breathing thing.

So how do you, a software company with hundreds or thousands of users go about building one that is actually useful?


Why Small Businesses Are Good at Customer Service

By Kathryn

As a company grows, its executives may lose sight of the most important aspect of any money-making enterprise: pleasing the

5 tips for organizing your knowledge base

By Katie

So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing

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