chat system

Open a streaming API of your live chat data

By Jacklin Altman

Introducing Eventing API – every webmaster’s dream Wouldn’t it be nice to have all the customer data LiveHelpNow collects for

Track customer conversations with chat & ticket tagging

By Michael Kansky

Every day your staff talks to customers on a wide range of topics. While much of this is routine, wouldn’t

Season’s Greetings from LiveHelpNow

By Michael Kansky

The LiveHelpNow blog is taking a temporary break for the holiday season and we will resume regularly posting customer service

Google report shows boost in online shopping

By Kathryn

A new study released by Google classifies the upcoming holiday season as the first “non line” shopping season, meaning that

How to turn idle help desk agents into productivity powerhouses

By Kathryn

If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task

Find us on YouTube

By Kathryn

Are you a visual learner? We have a YouTube channel chock full of helpful tutorials just for you! In this clip, one

How to Adapt Call Center Tactics to Chatting

By Kathryn

“Time is money.” Ben Franklin coined this saying in the 1700s, and it’s especially true today for businesses looking to

6 Reasons Non-Profits Need Chat

By Kathryn

Live chat software has often been touted as a complete helpdesk solution for businesses, but it’s not just for customer

4 tips towards delivering consistent customer experience

By Katie

5 principles that make multitasking with live chat easier

By Katie

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