Announcing the Beta Release of Visitor Triggers and Lead Scoring

By Lauren Schneck

LiveHelpNow is pleased to announce the Beta release of Real-time Visitor Triggers and Lead Scoring! These powerful tools bring you

Personalize Ticket Emails and Convert Calls to Tickets

By Michael Kansky

In addition to customizing ticket emails in full html, you can now personalize email templates further by including the name

Save Filters for Tickets and Access your Media Library

By Michael Kansky

LiveHelpNow Email-Ticket Management includes a Ticket Filter to sort through customer inquiries with absolute precision. The Ticket Filter makes it easy to

Customer Service Cornerstones For Your Online Business

By Kelly Gregorio

As a business owner and a consumer, you know that a company’s level of customer service can make or break

Important Statistics for Your Business in 2014

By Nancy Jones

Important Statistics for Your Business in 2014
Two months into the new year, most of us have abandoned our new years resolutions. While the motivation for self-improvement

New Features Coming to LiveHelpNow in 2014

By Michael Kansky

LiveHelpNow Customer Service Software Rated #1 for 2014, with additional features coming soon…   Visitor Triggers with Lead Scoring for

Set a Daily Offline Schedule for Live Chats

By Michael Kansky

Live chat support should only be offered when agents are available to respond to customer queries. With the LiveHelpNow chat

Managing Email Overload with Mass Ticket Actions

By Michael Kansky

How do you manage email overload when you receive hundreds or even thousands of customer inquiries on a daily basis? Until

Search Chat History- Gain new insights into past chats

By Michael Kansky

Search Chat History- Gain new insights into past chats
The latest LiveHelpNow release expands your ability to search chat history, allows you to tag past chats, and displays more

Avoid Nightmare Holiday Customer Service

By Jacklin Altman

Did you know that 74% of people say that customer service around holiday time is the worst it is all

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