LiveHelpNow sponsors The Dreyfuss Initiative

By Michael Kansky

Friday, June 10, 2011 A great time was had by all! We extend special thanks to The Dreyfuss Initiative for

Customer email management giving you nightmares? Here’s your shining knight

By Michael Kansky

The case of the missing shoes Robert is window shopping for shoes online. He lands on a store and likes

Chatting your way to customers and profits

By Michael Kansky

This post will be about live chat. After reading this we hope that you will have enough information to make

Are you losing customers and bleeding profits?

By Michael Kansky

If a number of your customers are saying something along the lines of “I am not buying from you again”

How to increase live chat volume

By Michael Kansky

Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator

Live Chat Software and SEO

By Michael Kansky

Live chat software not only improves your customer conversion and retention rate- it can also trim about 20% from your

How cloud computing and live chat software foster better customer relationships

By Michael Kansky

Although there are many differences between startups and long established growing businesses, they still have one thing in common: they

Understanding how ticket management systems work

By Michael Kansky

Whenever a business deals with a group of people, whether it is customers or employees, there are problems that can

The pros and cons of “live chat” support vs. traditional phone support

By Michael Kansky

When you need to get in touch with customer service agent — for your phone, e-mail, internet connection issues or

Tracking and Improving the Effectiveness of the Help Desk

By Michael Kansky

The help desk staff is an essential link between the customer and the company. It is through efficient and helpful

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