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Customer Service Agent Burnout: Pandemic and Beyond

11/06/2020       By: Natalya Bucuy

Oh, the year 2020…It will definitely go into history books as…well, something.  Between the pandemic, natural disasters, election year in the United States, and so, so much more, there i...

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Top 3 Reasons Your FCR Rates are Down

10/30/2020       By: Natalya Bucuy

Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom.  Or, better yet, your customers. According to HubSpot r...

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4 Signs that a Contact Center is Failing (And How to Fix It)

10/08/2020       By: Natalya Bucuy

There are few things in life we cannot predict.  Earthquakes. Which team will win the Super Bowl. What else the year 2020 has in stock. (The last one is truly scary.) Other things, however, we can fo...

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Contact Centers in 2020

09/30/2020       By: Natalya Bucuy

It’s 2020. It’s a major election year. Parts of the U.S. are up in flames. Other parts of the country are facing major hurricanes. We all are dealing with is a national health pandemic. There is c...

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Best Practices for Remote Contact Centers in 2020

09/25/2020       By: Natalya Bucuy

Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell. This happens because their brains are able to rewire connections and...

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Top 5 Call Center KPIs to Measure for Success

09/21/2020       By: Natalya Bucuy

You might think you have the best call center and support team in the world. But can you prove it? Your call center support team is an important part of your omnichannel support strategy. Regularly me...

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How to Motivate Contact Center Agents: Lessons From Kindergarten

09/16/2020       By: Natalya Bucuy

What if we told you that 74% of your employees are at risk of burnout? That a third of your workers will leave your company within three years. And the turnover rate among your team members is project...

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First Words Matter: Guide to Customer Greetings

09/15/2020       By: Natalya Bucuy

You never get a second chance to make a first impression.  Will Rogers was on to something when he said that, and we think the theory applies to customer greetings.  For customer service providers, ...

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Major update to LiveHelpNow Challenge. Gamification is here.

08/03/2020       By: Natalya Bucuy

Hey, Friends! We’d like to let you in on a little secret. Only a few of our customers may know that LiveHelpNow also owns and operates HelpSquad (helpsquad.com), a 24/7 call center employing 30...

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Coronavirus: Coping with Anxiety

03/18/2020       By: Natalya Bucuy

What would you do if you had nothing, but time? Well, maybe not completely nothing. You’d still have a roof over your head, food in your pantry, and your family by your side. And then you’d have t...

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