6 things service reps should do when an angry customer calls

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When you are running a business you won’t be able to please all customers no matter how hard you try.

6 tips on turning customer feedback into business intelligence

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So you have got the memo and have started collecting customer feedback. Congratulations. But that is only the first step

Is the FAQ on your site really helping customers?

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You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer

5 tips on motivating your help desk employees – Part 2

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This is part 2 of a two part series about motivating your help desk department. Part 1 is here. In

5 tips on motivating your help desk employees – Part 1

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Some of the most important employees of your organization work at the helpdesk. They are the first to deal with

5 customer service communication mistakes that can kill your business

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If you are running a business, you will never be able to compete on prices or range of services and

LiveHelpNow speaks Greek and now so can you!

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The world’s just gotten a little smaller and your sales opportunities have just gotten a lot bigger. We’re writing to

Sell baby sell – customer service and lead generation, redefined

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The day before yesterday I was shopping online. More specifically, I was looking for some rock climbing shoes as some

Are you missing your 3 am phone call?

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By this time you are looking pretty good in the customer service department if you have implemented Live Chat, a

How to slash thousands of dollars from customer service budgets..

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and deliver the same levels of service as before? This post is meant for you if you have a website

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