The things that scare us about SEO for small businesses

By DidiZheleva

The things that scare us about SEO for small businesses
Working closely with small business has given us a great insight into the day-to-day challenges small business owners face. One

Security incident Nov 23rd, 2017

By Michael Kansky

BETHLEHEM, PA – LiveHelpNow has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN

LiveHelpNow updates August 21st

By Michael Kansky

LiveHelpNow updates August 21st
The following updates  were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set

Wishes Can Come True with Secure Forms

By Robert Friedman

Wishes Can Come True with Secure Forms
Did you ever wish you had a secure way to receive or exchange sensitive information within a chat?  Collect orders

Take the LiveHelpNow Challenge and Kick Start Your Success

By Robert Friedman

Take the LiveHelpNow Challenge and Kick Start Your Success
Sometimes a little healthy competition is just what you need to help kick start your success.  As you can see,

Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base

By Robert Friedman

Geeks Rule: How to Look Smart and Influence People with LiveHelpNow’s Knowledge Base
Everyone wants to look smart. Let’s face it, geeks rule.  Now you can look smart and help your clients at

Chat Sessions Going off the Rails? Sentiment Analysis Helps Put You Back on Track

By Robert Friedman

Chat Sessions Going off the Rails?  Sentiment Analysis Helps Put You Back on Track
Live Chat is all about keeping customers happy and shopping carts full.  If a Chat session is going off the

Need Help? This is the Kind of Ticket you Want to Get

By Robert Friedman

Need Help?  This is the Kind of Ticket you Want to Get
Most people try not to get tickets—but with LiveHelpNow, we make it easy for you to get the kind of

Can It! Save Time with Canned Responses During Your Chat Sessions

By Robert Friedman

Can It!  Save Time with Canned Responses During Your Chat Sessions
Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What

The Only Thing Certain in Life is Change

By Robert Friedman

The Only Thing Certain in Life is Change
Fortunately, change is sometimes for the better. Here’s an example.  Just like old-fashioned land line telephones replaced smoke signals, carrier

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