7 strategies for getting word of mouth advertising from customers

By Katie

A good word from customers to their friends and family is worth its weight in gold for you, the marketer.

7 reasons why phones should not be your primary customer service channel

By Katie

Most small businesses offer phones as the primary customer support channel. But tools like livechat and email ticketing systems might work better , providing more robust options while being cost effective at the same time

Provide excellent customer service without wasting time

By Michael Kansky

With the LiveHelpNow HelpOut Tab® you can point customers with routine support questions to online help before they can pick

6 small business tips for tracking customer service issues on the cheap

By Katie

Great customer service will get you loyal fans and  bump up your profits. Also, the sky is blue, water is

7 customer service strategies to help you beat the competition

By Michael Kansky

Unless you’ve unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from

4 tips towards delivering consistent customer experience

By Katie

Last week, I had an overcharge issue with my phone provider. A tweet mentioning the service provider got me an

7 ways you can stop customers from getting buyer’s remorse

By Katie

“I think you should have looked around. You would have gotten a better deal” If you are a salesperson nothing

iPhone App for the Live Chat System

By Michael Kansky

Our new iPhone App is now available to LiveHelpNow Live Chat System subscribers in the iPhone App Store free of

6 cross selling and up selling tactics that work

By Katie

“Would you like fries with that?” These are some of the most common words spoken in fast food restaurants in

6 ways you can get quality customer feedback

By Katie

Running a business without asking your customers’ feedback is like trying to cross a busy street with headphones plugged into

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