Apr
27

04/27/2021       By: Natalya Bucuy

It’s not a secret that whenever people have to deal with the government, they usually expect slow, inefficient service. This scene from Disney’s Zootopia comes to mind:  Well, that is absolute...

Apr
27

04/27/2021       By: Natalya Bucuy

Customer relationships are the bread-and-butter of a business.  Good customer relations are so fundamental to successful business growth that there are entire divisions and careers devoted entirely t...

Apr
13

04/13/2021       By: Natalya Bucuy

Do you need a new bike? A book? Groceries? Phone service? If you do, it is likely you will first go to the place where most people go first to shop for these goods and services.  Online. And it is ve...

Apr
05

04/05/2021       By: Natalya Bucuy

Oh, how we love our ABCs! We’re talking about the ABCs is sales, of course – “Always Be Closing,” as Alec Baldwin’s character puts it in Glengarry Glen Ross.  The motivational slogan i...

Mar
25

03/25/2021       By: Natalya Bucuy

What is the key to winning over modern shoppers? The answer is customer trust. Studies show that 67 percent of shoppers will stop buying from a company that they do not trust. In the current shopping ...

Mar
23

03/23/2021       By: Natalya Bucuy

Billy and His Motorcycle. There once was a boy. We’ll call him Billy.  Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...

Mar
16

03/16/2021       By: Natalya Bucuy

If you could have any superpower, which one would you pick?  In business, perhaps, the power of premonition would come quite useful when making major decisions. Or would you prefer the ability to rea...

Mar
10

03/10/2021       By: Natalya Bucuy

How many times did you decide against buying something just because you received poor treatment from employees? Most likely more than once. We all have. And that’s how, as business people, we know h...

Mar
03

03/03/2021       By: Natalya Bucuy

Customer service awards are here! The Olympics might have been cancelled in 2020, but that doesn’t mean we can’t have world class winners.  Ladies and gentlemen, we present to you the 2020 LiveH...

Feb
10

02/10/2021       By: Natalya Bucuy

The year was 2020. February. The “before”… Of course, no one knew that a pandemic was about to swipe across the globe yet. So everyone went on about business as usual.  At California State ...