Mastering the Sales Funnel: How to Generate Leads

By Kathryn

Mastering the Sales Funnel: How to Generate Leads
Sometimes, small business owners can get so caught up in their end product or the bottom line that they forget

Topics in Small Business: Going Green

By Kathryn

Making your office and operations environmentally friendly is a positive change for all parties involved – the Earth, your budget,

Topics in Small Business: Writing a Business Plan

By Kathryn

If you’re just getting your small business off the ground, chances are you’ll need funding. To win over investors, you

10 Customer Service Facts You May Not Know

By Kathryn

Did you know that every year, the first full week of October is recognized as Customer Service Week? An international

How Solopreneurs Can Be Customer Service Whizzes

By Katie

Customer service is a kind of job that takes up a lot of time and energy. And because of the

Web Design for Small Business Owners

By Kathryn

Websites are 100% essential for even the smallest businesses, but building one is a daunting task for many owners with

How call back systems can improve call center effectiveness

By Katie

A call back system can help you contact and address your customers' needs on your own terms.It helps in maintaining a high level of service with fewer resources

How to turn idle help desk agents into productivity powerhouses

By Kathryn

If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task

Why a good knowledge base can be a game changer for software vendors

By Katie

Some software products and services can intimidate first time users as they figure out the innards. A good knowledge base helps in such situations.

Metrics That Matter: Assessing Your Helpdesk Solution

By Kathryn

Analytics are a manager’s best friend. By collecting massive amounts of customer data into neat reports, they allow management to

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