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Mastering the Sales Funnel: How to Generate Leads
Sometimes, small business owners can get so caught up in their end product or the bottom line that they forget
Topics in Small Business: Going Green
Making your office and operations environmentally friendly is a positive change for all parties involved – the Earth, your budget,
Topics in Small Business: Writing a Business Plan
If you’re just getting your small business off the ground, chances are you’ll need funding. To win over investors, you
10 Customer Service Facts You May Not Know
Did you know that every year, the first full week of October is recognized as Customer Service Week? An international
How Solopreneurs Can Be Customer Service Whizzes
Customer service is a kind of job that takes up a lot of time and energy. And because of the
Web Design for Small Business Owners
Websites are 100% essential for even the smallest businesses, but building one is a daunting task for many owners with
How call back systems can improve call center effectiveness
A call back system can help you contact and address your customers' needs on your own terms.It helps in maintaining a high level of service with fewer resources
How to turn idle help desk agents into productivity powerhouses
If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task
Why a good knowledge base can be a game changer for software vendors
Some software products and services can intimidate first time users as they figure out the innards. A good knowledge base helps in such situations.
Metrics That Matter: Assessing Your Helpdesk Solution
Analytics are a manager’s best friend. By collecting massive amounts of customer data into neat reports, they allow management to
LiveHelpNow secured against OpenSSL heartbleed
Knowledge Base article editor & Ticket system notifications get a facelift
Improved Analytics and Ticket Surveys help you capture more customer feedback
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