Updates

NEW: Terminate chats with time delay, automatic messages for idle chat sessions

By Michael Kansky

NEW: Terminate chats with time delay, automatic messages for idle chat sessions
We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features.  

Tracking Conversions influenced by Live Chat and Email Support interactions

By Robert Friedman

Tracking Conversions influenced by Live Chat and Email Support interactions
LiveHelpNow Launches Conversion Tracking for Your Live Chat Sessions and Support Tickets The best part of tracking anything is when

Facebook Integration

By Michael Kansky

Facebook Integration
LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via Live Chat, SMS/Text, Email ,

New report: Tickets by Source

By Michael Kansky

New report: Tickets by Source
Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook

Security incident Nov 23rd, 2017

By Michael Kansky

BETHLEHEM, PA – LiveHelpNow has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN

LiveHelpNow updates August 21st

By Michael Kansky

LiveHelpNow updates August 21st
The following updates  were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set

Can It! Save Time with Canned Responses During Your Chat Sessions

By Robert Friedman

Can It!  Save Time with Canned Responses During Your Chat Sessions
Answering the same questions repeatedly can be frustrating. Worse yet, it can reduce the efficiency of your chat agents. What

Just released: Folder organization of canned content, new shortcuts and more…

By Michael Kansky

Just released: Folder organization of canned content, new shortcuts and more…
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching

Introducing Animated GIFs for Live Chat

By Michael Kansky

Introducing Animated GIFs for Live Chat

SendInBlue – LiveHelpNow Live Chat integration

By Michael Kansky

SendInBlue – LiveHelpNow Live Chat integration

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