Your website is your “digital face” as well as your most efficient conversion and sales mechanism. But does it produce the results you want?
Let’s set our priorities straight. Later in this article, we’ll talk about increasing your conversions, usability and more – but now let’s focus on safety. (more…)
It’s no surprise that happy customer service agents mean happy customers. Just imagine, if you were to get on a call or a chat with a customer service agent who sounds like they woke up on the wrong side of the bed. Even if they were able to solve your issue, you may walk away from the encounter feeling less than satisfied because of their poor attitude.
One of the problems with Online Business is that customers are disconnected from a live person who can answer their questions in real time. Without the required information at the right time, customers conclude that your service lacks features and drop off. Every time a customer clicks away from your site, you lose an opportunity to grow sales. Live chat can be used to effectively deal with this problem. Here are 4 ways to increase sales using live chat. (more…)
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